Senior EUC Automation Engineer

Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

We are looking for a
Senior EUC Automation Engineer
with deep expertise in enterprise automation and system integration. This role is ideal for someone who can architect advanced automation frameworks, lead cross-platform integrations, and drive quality and security across enterprise IT systems. You will play a pivotal role in shaping the automation strategy for the End User Computing (EUC) team, ensuring scalable, secure, and compliant solutions across cloud and endpoint environments.

What You Will Do

• Architect and implement advanced API-driven integrations and automation workflows between Intune, Entra ID, ManageEngine, Active Directory, Outlook, and other enterprise systems using expert-level PowerShell scripting.
• Design, implement, and manage Azure services such as Blob Storage, PIM, Key Vault, and Enterprise Applications, automating provisioning, access controls, and operational workflows for secure cloud governance.
• Engineer and support ServiceNow API integrations and ITSM automations for real-time updates to incident, asset, and change management workflows.
• Oversee enterprise privileged access management (EPM) platforms like ABR and CyberArk, implementing secure credential lifecycle automation and session monitoring.
• Manage hardware recovery and device security using platforms like Absolute, automating device freeze, recovery, and audit trail workflows.
• Design and maintain structured, customizable data tables using SharePoint, Airtable, Smartsheet, Google Sheets or ServiceNow to support EUC operations and ensure data integrity.
• Lead application deployment and upgrade strategies across ManageEngine and Intune, including pilot and production rollouts for VDI, Citrix, and Remote Desktop environments.
• Utilize PSADT and other modern tools to manage full application lifecycle tasks without relying on traditional packaging methods.
• Troubleshoot application installation issues using log analysis from Intune, SCCM, and other sources, and perform root-cause investigations for legacy and modern packages.
• Conduct application compatibility testing across Windows OS versions and leverage virtualization technologies to enhance deployment reliability.
• Apply knowledge of bash, shell, and Python scripting to extend automation capabilities across platforms.

Basic Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8 to 10 years of experience in enterprise IT automation, cloud services, and endpoint management.
• Advanced proficiency in PowerShell scripting; familiarity with Bash, Shell, or Python is a plus.
• Strong understanding of Microsoft platforms (Intune, Entra ID, Azure, Active Directory) and cloud governance tools (PIM, Key Vault, Blob Storage).
• Experience with ITSM platforms like ServiceNow and enterprise security practices including privileged access management and antivirus orchestration.
• Solid troubleshooting skills and experience with application deployment across VDI, Citrix, and RDS environments.

Preferred Qualifications

• Proven leadership in designing scalable automation and integration solutions.
• Experience mentoring engineers and collaborating across Security, EUC and IT Operations teams.
• Strong communication and stakeholder management skills.
• Ability to adapt in a dynamic, hybrid work environment.

Details to consider

• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.