EUC Engineer – IMAC Implementation

2 days ago

Bengaluru, Karnataka, India TECEZE Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title:
EUC Engineer – IMAC Implementation

Client:
Infosys

Payroll:
TECEZE

Work Type:
Full-time

Location:
Bangalore

Experience Level:
1–6 years (Flexible based on project scope)

Role Overview:

We are seeking an experienced
EUC Engineer (IMAC Implementation)
to manage and execute
Install, Move, Add, Change (IMAC)
activities for end-user computing devices. The role involves hands-on technical deployment, user coordination, and ensuring smooth transitions of IT assets while adhering to organizational standards, documentation, and SLAs.

Key Responsibilities:

  • Execute
    IMAC (Install, Move, Add, Change)
    tasks for desktops, laptops, printers, peripherals, and other EUC devices.
  • Perform
    hardware/software installations, upgrades, configurations, and migrations
    as per IT policies and security standards.
  • Handle
    asset tagging, inventory updates
    , and documentation following each IMAC activity.
  • Support
    device rollouts, refresh projects, and user relocations
    within agreed timelines.
  • Ensure
    data backup, migration, and recovery
    during system replacements or moves.
  • Troubleshoot
    hardware and OS-level issues
    during deployment and escalate complex cases when necessary.
  • Coordinate with
    Service Desk, Network, and Infrastructure teams
    for dependency management and issue resolution.
  • Ensure
    SLA adherence
    and proper ticket closure in
    ITSM tools
    such as ServiceNow or Remedy.
  • Support
    user onboarding and offboarding
    from an end-user device perspective.
  • Prepare and maintain
    SOPs, checklists, and technical documentation
    for IMAC activities.

Required Skills and Competencies:

  • Strong knowledge of
    EUC technologies
    including
    Windows OS, Microsoft 365, Active Directory, SCCM/Intune
    .
  • Hands-on experience in
    hardware setup, reimaging, and device provisioning
    .
  • Proficiency in
    ITSM/ticketing systems
    (ServiceNow, Remedy, BMC Helix).
  • Basic understanding of
    network troubleshooting
    (LAN/Wi-Fi, IP, DNS, DHCP).
  • Experience using
    remote support tools
    such as RDP, TeamViewer, or AnyDesk.
  • Excellent
    documentation, reporting, and communication
    skills.
  • Strong
    customer service orientation
    and ability to work both
    independently and collaboratively
    .

Preferred Qualifications:

  • Certifications:
    CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate.
  • Experience in
    large-scale enterprise IMAC deployments
    .
  • Knowledge of
    asset management and lifecycle tracking tools
    .
  • Familiarity with
    endpoint security solutions
    (BitLocker, antivirus, etc.).

Education:

  • Bachelor's Degree or Diploma in
    Computer Science, Information Technology
    , or a related field.

Experience:

  • Minimum
    1+ year
    of relevant experience in EUC or IMAC support roles.

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