Advanced EUC Technical Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeEucEngineer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Summary:

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Were seeking a skilled and service-oriented EUC engineer to provide support for end-user computing environments. This role involves ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

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Key Responsibilities:

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  • Supporting end-user devices, including hardware, software, and networking.">
  • Conducting remote troubleshooting and diagnosing technical issues.">
  • Installing and supporting end-user devices.">
  • Creating technical documentation and SOPs.">
  • Installing authorized software and ensuring patches and upgrades are applied on end-user devices.">
  • Building packages and administering Mac, Windows OS, and iOS/Android devices through MDM.">
  • Complying with all company policies and procedures.">
  • Participating in the implementation and support of IT-related projects.">
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Requirements:

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- 3-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician).

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- Hands-on experience with Windows, macOS, and Linux operating systems.

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- Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.

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- Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.

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- Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.

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- Familiarity with IT ticketing systems and asset management tools.

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- Proficient in diagnosing and resolving hardware, software, and Network connectivity issues.

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- Good communication skills with a positive and professional attitude.

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- Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)

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- Strong troubleshooting and critical thinking skills

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- Ability to perform remote troubleshooting and provide clear instructions.

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Benefits:

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This role offers opportunities for growth and development, working with a team of experienced professionals, and contributing to the success of our organization.

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How to Apply:

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Apply now if you have the skills, qualifications, and passion for delivering exceptional support services.

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