Community Engagment Specialist

2 weeks ago

Thane, India NeedsShout Full time

Company Description

NeedsShout is a platform in Mangaluru that connects individuals, local businesses, freelancers, professionals, and service providers in over 700 service categories. Users can post their needs and connect with like-minded people and service providers. The platform empowers both service seekers and providers, fostering transparent interactions and impactful services.


Role Description

This is a part-time remote role (Opportunity to be full-timer) for a Community Engagement Specialist at NeedsShout. The Specialist will be responsible for engaging with the community, enhancing user experience, providing customer service, and managing community interactions on the platform. The role involves building relationships, promoting services, and ensuring a positive and interactive user environment.


Responsibilities

  • You will coordinate community events and themes to foster engagement.
  • You will develop engagement plans that foster relationships and address the needs of the community.
  • You will monitor posts, questions, and user registrations to ensure that content aligns with community rules and guidelines. You will review posts, questions, comments, and other user-generated content to maintain quality and adherence to brand standards.
  • You will be knowledgeable about our products and able to recognize reports on issues, enhancements and direct users to the appropriate channels or solutions.
  • You will help with community promotions both internally and externally.
  • Social media engagements
  • Actively participate in social media groups and engage with users



Qualifications

  • Interpersonal Skills, Communication, and Customer Service skills
  • Community Engagement and Community Management skills
  • Ability to build and maintain relationships
  • Experience in customer service or community engagement roles
  • Strong verbal and written communication skills
  • Knowledge of social media platforms and online community dynamics
  • A degree in Communication, Marketing, or related field is a plus

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