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Associate Travel Consultant

2 months ago

Chennai, India Sutherland Full time

About Us-

We are a digital transformation company. We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

We call it One Sutherland. #MakeDigitalHuman


Job description: -


Required Qualifications-

  • Excellent fluency in English - Proficiency & Comprehension (spoken and written)
  • Accent neutral verbal communications
  • Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus.
  • Minimum 1 year of experience in Ticketing and/or Fare Auditing.
  • Independently driven to learn new applications, technologies, skills and a self-starter
  • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis

General Skills-

  • Go Getter, Buck stops with me attitude
  • Thinking out of box / Logical thinking/ Applier of Common Sense
  • Travel and airline industry experience and savvy
  • Ability to successfully gather and analyze information and make recommendations for improvement
  • Ability to develop effective solutions to difficult problems or situations

Technical Skills-

  • Knowledge of fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc.
  • Experience in Ticket issuance, reissuances (exchanges) a plus.
  • Track record of low error rate; low airline debit memos/financial losses.
  • Microsoft Office application skills, including Outlook, and Excel
  • Basic internet and web-based application skills

Experience-

  • Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems).
  • Farelogix experience a plus. Good experience in Ticketing (issuance, exchanges, MCOs, residuals, schedule changes and name change processing) and/or Fare Auditing for an airline carrier.
  • Quality performance: low error rate; low airline debit memos/financial losses.

Education-

  • High School Degree or Graduation
  • Any other travel school/ college/ institute certification (preferred)