Travel Associate
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Travel Associate to join our team at BCD Meetings & Events. As a Travel Associate, you will be responsible for providing exceptional travel consultation services to our clients, handling incoming requests, and booking travel arrangements with accuracy.
Key Responsibilities:
- Accurately and efficiently handle incoming requests via multiple channels (phone, email, etc.)
- Provide proactive travel consultation services to clients
- Book reservations for air travel, hotel, and car rentals with accuracy
- Handle travel arrangements with complete confidentiality and offer high-touch services
- Solve problems on the spot using various tools and expert communication skills
- Own problems throughout the lifecycle of the issue and be available to respond as necessary
- Able to make independent decisions under difficult situations
- Maintain and seek expansion of current knowledge and have a growth mindset
- Achieve individual and contractual service level goals related to telephone, quality, and productivity
- Maintain client profiles, ensuring special requests and reward program information are included
About You:
We are looking for a candidate with 3-5 years of relevant work experience as a Travel Consultant. You should have strong knowledge of managing travel requests within and from India, as well as regionally (APAC) and globally. Prior experience of working as an implant is also desirable.
About Us:
BCD Meetings & Events is a market leader in travel management. We help people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually.
What We Offer:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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