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Knowledge Management Associate

1 month ago

Chennai, Tamil Nadu, India World Bank Group Full time
Job Title: Knowledge Management Associate

Are you passionate about knowledge management and eager to contribute to the World Bank Group's mission? We are seeking a highly motivated and detail-oriented Knowledge Management Associate to join our team.

Job Summary:

The Knowledge Management Associate will be responsible for providing client support, documentation, and transaction support to the Accounting Business Services team. This role will involve working closely with team members to identify, author, and review content on the Accounting Business Services website, as well as participating in user acceptance testing and close documentation tickets within deadlines.

Key Responsibilities:
  • Provide client support via phones and emails on payment, goods and services, travel, and travel accounting
  • Review calls and emails of the team and provide feedback to analysts
  • Review training material and deliver training for the unit
  • Initiate weekly and fortnightly knowledge huddles and share content discussed with the team
  • Generate and prepare weekly, monthly, and quarterly reports for the unit
  • Review internal processes and suggest process improvements
  • Send surveys to clients and collate client feedback on services provided
Requirements:
  • Bachelor's degree
  • Three to five years of experience, with experience in handling help-desk operations an added advantage
  • Excellent written and verbal communication skills
  • Strong analytical skills
  • Attention to detail
  • Ability to gather, organize, and present data in a user-friendly format
  • Basic skills in MS Word, Excel, and PowerPoint
  • Working knowledge of data analysis and visualization tools such as Power BI, Power Automate, MS Excel, and programming languages (Python) to design, maintain, and improve existing reporting applications
What We Offer:

The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life, and disability insurance, and paid leave, including parental leave. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce.

We are committed to diversity and inclusion and welcome applications from qualified candidates of all backgrounds.