L2 Application Support Engineer
2 days ago
Responsibilities :
- Provide L2 support for business-critical applications developed in Java and .NET.
- Monitor application health using tools like Dynatrace, Datadog, or ITRS Geneos.
- Handle incidents, service requests, and problem tickets via ServiceNow or similar ITSM platforms.
- Perform root cause analysis and escalate unresolved issues to L3/development teams.
- Execute and monitor scheduled jobs using Autosys or equivalent job schedulers.
- Write and optimize SQL queries for data validation and troubleshooting.
- Perform log analysis and debugging on Unix/Linux environments.
- Participate in change management and release activities following ITIL guidelines.
- Collaborate with cross-functional teams to ensure the timely resolution of issues.
- Maintain documentation for known errors, SOPs, and troubleshooting guides.
Requirements :
- 2-6 years of experience in L2 application support.
- Understanding of the Capital Markets domain and exposure to support on Prime Brokerage,
Clearing, and Settlement, etc.
- Proficiency in SQL, Unix/Linux, and scripting for support tasks.
- Experience with ITSM tools like ServiceNow, JIRA, or Remedy.
- Familiarity with monitoring tools such as Datadog, Dynatrace, or ITRS.
- Working knowledge of Autosys or similar job scheduling tools.
- Understanding of ITIL processes (Incident, Problem, Change Management).
- Excellent communication and stakeholder management skills.
- Experience in the Capital Markets domain.
- Exposure to message queuing systems (e.g., Kafka, RabbitMQ) is a plus.
- Familiarity with cloud platforms like Microsoft Azure is an advantage.
(ref:hirist.tech)-
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