Retail Training Manager

3 days ago


Gurugram, India Nestasia Full time

Duties and responsibilities

  • Design and execute orientation programs for retail store teams
  • Conduct onboarding training sessions for new retail hires
  • Act as a consultant to Retail Sales Team for challenges they have on the job
  • Assign mentors and coaches to new sales team members
  • Observe how salespeople and cashiers interact with clients to identify areas of improvement
  • Determine training needs both for individuals and teams
  • Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)
  • Advise salespeople how to upsell products and services
  • Apply various sales training techniques (e.g. gamification, case studies and group activities)
  • Maintain updated records of training curriculum and material
  • Coordinate with stakeholders to ensure seamless training across all retail stores
  • Conduct rewards and recognition programs to motivate the Retail store team


Desired Candidate Profile

  • Work experience as a Retail Trainer, Sales Trainer or similar role
  • Experience in retail/hospitality industry
  • Availability to travel and visit our retail stores, as needed
  • Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
  • Excellent presentation skills
  • Ability to motivate employees to achieve sales quotas
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus
  • Excellent communication (English & Hindi) and negotiation skills
  • Proficient in handling social media and other marketing channels
  • Should be able to manage escalations and queries
  • Excellent time management skills
  • Should have good work ethics and calm attitude


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