Support Team Lead

3 weeks ago


New Delhi, India Movate Full time

Looking for 10-13 years of L1 Support experience Technically skilled in IIS, monitoring, and alerting tools Datadog , Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24/7 and 24/5 production L1 support projects Analyzing incidents or services , updating resolution notes Adaptability to learn new technologies like salesforce Excellent communication skills- since they should directly interact with stakeholders Experience in managing or handling managed service projects



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