Partner Success Manager

Position Overview

We are seeking an experienced Partner Success Manager to drive growth and success within our Partner RCS ecosystem. This role focuses on managing strategic partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization.

Key Responsibilities:

Strategic Partner Management

• Own end-to-end relationship management for high-value RCS partners including tier-1 carriers, &
• CPaaS providers.
• Develop and execute strategic success plans aligned with partner business objectives and RCS
• capabilities
• Conduct quarterly business reviews, identifying growth opportunities and addressing challenges
• Serve as POC for critical partner issues and ensure rapid resolution
• Instill and drive learning and development with respect to product features, market trends (India and International), Drive enterprise adoption vis Solution demos and feature adoption
• Drive partner success with internal and external impact markers for success partner NPS, Lighthouse case studies etc
• Build trusted advisor relationships with key stakeholder and decision-makers

RCS Implementation & Technical Enablement

• Guide partners through complex RCS Business Messaging integrations and deployments
• Provide expert consultation on RCS protocol implementation, carrier interoperability, and message
• optimization
• Collaborate with partner technical teams on API integration, webhook configuration, and testing
• procedures
• Support partners in achieving RCS certification requirements and industry compliance standards
• Troubleshoot technical issues and coordinate with engineering teams for resolution

Business Growth & Expansion

• Identify upsell and cross-sell opportunities within existing partner accounts
• Drive adoption of advanced RCS features including rich cards, suggested replies, and verified sender
• profiles
• Support new use case development and pilot program launches
• Analyze partner usage patterns and recommend optimization strategies
• Facilitate partner-to-partner collaboration and ecosystem development

Product & Market Intelligence

• Gather and synthesize partner feedback on RCS platform capabilities and roadmap priorities
• Conduct market analysis on RCS adoption trends, competitive landscape, and emerging opportunities
• Collaborate with product management to influence feature development and prioritization
• Represent partner voice in internal strategy discussions and planning sessions
• Create and maintain competitive intelligence reports and partner insights

Performance Management & Analytics

• Monitor key partner health metrics including message volumes, engagement rates, and revenue growth
• Develop and maintain partner scorecards and success dashboards
• Conduct regular performance analysis and identify improvement opportunities
• Implement data-driven retention strategies for at-risk partnerships
• Report on partner success metrics to executive leadership

Required Qualifications

Professional Experience

• 10+ years in partner success, strategic account management, or business development roles
• 4+ years' experience in telecommunications, messaging platforms, or mobile technology sector
• Proven track record managing complex B2B partnerships with revenue responsibility
• Experience with API-based integrations and developer ecosystem management
• Background in customer success methodologies and partner lifecycle management

Technical Expertise

• Deep understanding of messaging technologies (SMS, MMS, RCS, OTT messaging)
• Knowledge of mobile carrier infrastructure, interconnection agreements, and industry standards
• Familiarity with RESTful APIs, JSON/XML protocols, and integration platforms
• Familiarity with cloud messaging services and CPaaS platforms
• Understanding of mobile app ecosystems and push notification technologies

Business & Communication Skills

• Exceptional communication skills with ability to present to technical and executive audiences
• Strong analytical capabilities with experience in data analysis and performance metrics
• Project management expertise with complex, multi-stakeholder initiatives
• Consultative selling approach with solution-oriented mindset
• Cross-functional collaboration skills across engineering, product, and sales teams

Preferred Qualifications

• Experience with RCS Business Messaging implementations or similar rich messaging platforms
• Background and professional experience with major mobile carriers or messaging aggregators
• Knowledge of conversational commerce, chatbots, and customer engagement platforms
• Familiarity with Google Business Messages, Apple Business Chat, or WhatsApp Business
• Technical degree in Computer Science, Telecommunications, or Engineering
• MBA or advanced degree in Business Administration from Tier I insitute

Travel Requirements

This role requires approximately 50% travel for partner meetings, Enterprise meetings, and strategic planning sessions.

Why join us?

• Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com