Customer Support Executive

3 weeks ago

New Delhi, India Sneakare Full time

Company Description

At Sneakare, we integrate our passion for sneaker culture with the latest technology to offer a wide range of accessories and sneaker care products in Delhi, India. Our team is committed to innovating new products at affordable prices to keep sneakers looking their best. Sneakare is your one-stop shop for all your sneaker care needs.


 

Job Summary


We are seeking an experienced and skilled Customer Support Representative with a strong background in customer service and an understanding of operational processes. The ideal candidate will have 2-3 years of experience in customer support, possess excellent English communication skills, and have a proactive approach to solving customer issues. This role requires a blend of customer service expertise and an operational mindset to support efficient handling and resolution of customer inquiries.


Key Responsibilities


             •           Customer Support:

             •           Provide exceptional support to customers through various channels (phone, email, chat).

             •           Address customer inquiries, resolve issues, and ensure timely responses.

             •           Maintain a high level of professionalism and empathy in all interactions.

             •           Operations Support:

             •           Work closely with the operations team to understand process workflows.

             •           Assist in tracking and ensuring the fulfillment of customer orders and service requests.

             •           Help streamline customer service processes to improve response times and efficiency.

             •           Problem-Solving & Escalation:

             •           Identify recurring customer issues and escalate complex cases as needed.

             •           Develop solutions for common customer concerns in collaboration with the operations team.

             •           Documentation & Reporting:

             •           Maintain accurate records of customer interactions and feedback.

             •           Generate reports on common inquiries, resolutions, and operational trends to support decision-making.


Qualifications


             •           Experience: 2-3 years of experience in customer support, ideally with exposure to operational processes.

             •           Communication Skills: Strong command of spoken and written English.

             •           Customer Service Orientation: Passionate about helping customers and improving their experience.

             •           Problem-Solving Ability: Ability to analyze issues and resolve them efficiently.

             •           Technical Skills: Understanding of WhatsApp CRM tool , Email CRM tools, Ship rocket , and basic operational tools.

. Should be proficient with cross functioning and reaching out to internal departments.


What We Offer


             •           Competitive salary up to 30,000 INR per month.

             •           Opportunity to work in a dynamic and supportive environment.

             •           Growth opportunities within the customer service and operations fields.

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