Customer Support Executive

3 weeks ago

New Delhi, India Chaayos Full time

**Position **:Customer Support Executive

**Dept**:Customer Excellence

**Accountabilities & Metrics**
- **Inbound Calls**

Understanding and capturing customer needs and preferences

Consulting and assisting in the decision-making process of customers with relevant information
- **Order Management**

Coordinating with Customers, Partners and Other Third-party Services for timely servicing of assigned orders

Developing and maintaining good rapport with Customers while selling/up-selling the higher value orders
- **Complaint Handling**

Delivering a wonderful experience for customers with prompt and timely services

Skillfully handling the customer complaint.
- **Outbound Calls**

Occasionally feedback calling
- **Partner Menu & Health check Audit**

Daily audits of partners to ensure all outlets are open timely.

**Key Competencies**
- MS Office
- He should have knowledge of MS Excel
- Fluency in English and Hindi is a must as we deal with customers and clients pan India
- Any graduate degree with a basic knowledge of Customer Service (Pizza Hut, Dominos & Ferns & Petals)
- Must have excellent communication, customer handling skills and a convincing personality

**Salary Bracket **:17k Take Home, CTC- 21k

**Years of Experience **:Min. 1 year

**Current Designation**:Executive

**Shift Timings **:9 Hrs(7 days working with rotational off)

**Process Window **:24X7

**Work Location**

Ghitorni, South west Delhi

**Salary**: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- South West, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9354525127

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