Customer Support Executive

5 months ago

New Delhi, India Insidea Full time

Company Description

INSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster. Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world where talented individuals everywhere can access the opportunities they deserve.

**Job Description**:
As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional assistance and support. This position involves addressing customer inquiries, resolving issues, and maintaining a positive and professional relationship with clients. Your primary objective is to enhance the overall customer experience and contribute to the company's success.

**Responsibilities**:

- Provide accurate and timely information or assistance.
- Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently.
- This may involve troubleshooting, coordinating with other departments, or making decisions to address customer needs.
- Product Knowledge: Maintain a deep understanding of the company's products or services to answer customer questions and provide relevant information.
- Communication: Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns.
- Strive to build positive relationships with customers.
- Record Keeping: Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis.
- Up-selling and Cross-selling: Identify opportunities to promote additional products or services to customers if relevant.
- Quality Assurance: Ensure that customer service interactions meet the company's quality standards and policies.
- Property uploads using various web browsers.

**Skills Requirement**
- Strong communication skills, both verbal and written.
- Patience, empathy, and a customer-centric approach.
- Problem-solving abilities and a proactive attitude.
- Basic computer skills and the ability to work with customer service software and databases. Adaptability to handle various customer situations and inquiries.
- Previous customer service experience may be preferred.
- Familiarity with customer support software and systems.

**Education and Experience**
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service or a related field preferred.

**Working Conditions**:

- This position may require working evenings, weekends, or holidays as part of a rotating schedule.
- Shift timings : Option 1 : 7:00 PM to 4:00 AM

Option 2 : 8:00 PM to 5:00 AM
- Manage incoming customer calls in a professional and efficient manner.
- Engage in live chat support to address customer inquiries and concerns.
- Perform other tasks related to customer service and support as assigned.

Additional Information
**Benefits**
- Flexible working hours
- Remote working
- Unlimited paid leaves
- Competitive salaries
- Opportunity to develop your own team
- Fast growth and more visibility into the company
- Competitive Learning Environment with supportive co-workers
- Employee-friendly HR Policies

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