Customer support executive

4 days ago


New Delhi, India AIRTH Full time
Company Description
AIRTH is on a mission to make breathing clean a reality by upgrading ACs.
Did you know that we spend nearly 20 out of 24 hours indoors, surrounded by ACs—at home, in our cars, or at work? Yet, most of these systems recirculate polluted air. That’s the problem we’re solving.
We began our journey in 2020 with antimicrobial air purifiers, but after three years, we realized that standalone purifiers don’t easily become a part of people’s habits. So, in 2023, we pivoted to a revolutionary solution: the Split AC Purifier.
The start wasn’t easy—it took us 8 months to sell our first 1,000 units. But we believed in our vision. Fast forward 18 months, and we’ve upgraded 30,000 ACs across India, transforming indoor air for thousands of families and businesses.
As we scale rapidly, we’re looking for passionate individuals who are excited to build processes and systems from scratch, tackling challenges that have real-world impact.
The company's solutions are developed in collaboration with leading institutions like IIT Kanpur, IIT Bombay, and IISc Bangalore.
Role Description
This is a full-time on-site role for a Customer Support Executive at AIRTH in New Delhi. The Customer Support Executive will be responsible for providing online and technical support to ensure customer satisfaction on a day-to-day basis.
Qualifications
Customer Support and Customer Service skills
Technical Support expertise
Experience in Online Support
Ability to prioritize and manage multiple tasks
Excellent communication and interpersonal skills
Problem-solving abilities
Knowledge of using CRM tools
Knowledge of air pollution and its effects is a plus
Bachelor's degree in a relevant field

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