Customer support
2 weeks ago
Role: Customer Support Executive Key Skills Required : Chargeback, Ticketing Tools Job Location: New Delhi (East of Kailash) - Onsite Experience: 2- 4 Years As a Customer Support Executive, you will be responsible for delivering high-quality support to customers, resolving inquiries and issues efficiently. You will manage chargeback submissions, data tracking, and ensure timely resolutions, while working closely with internal teams to maintain high customer satisfaction. The ideal candidate will have experience in a B2 C environment, strong communication skills, and proficiency in using ticketing tools. Responsibilities: Customer Support: Provide exceptional support via email, chat, and phone Resolve customer issues promptly, ensuring satisfaction Use ticketing tools (Freshdesk, Zendesk, Zohodesk, etc.) to track and resolve queries Daily Chargeback Submission Log and submit chargebacks accurately for assigned payment gateways Prepare and upload necessary documentation (transaction details, proof of delivery, customer communication, and any other required evidence) for each chargeback Ensure compliance with payment gateway policies Data Management Maintain detailed records of all chargebacks submitted, including date, PG, transaction ID, amount, and status Generate daily chargeback reports summary and escalate issues as needed Follow-up and Dispute Management Monitor the status of submitted chargebacks and follow up with payment gateways to ensure resolution within the designated timeframe Escalate unresolved or complex disputes to the client or relevant team members as needed Compliance and Accuracy Ensure 100% compliance with payment gateway chargeback policies and procedures Double-check all submissions to avoid errors and rejections Communication Provide real-time updates on urgent chargebacks that require immediate attention Collaborate with internal teams, such as finance or operations, to gather necessary data or clarify discrepancies Team Collaboration: Work with cross-functional teams (finance, operations) to resolve issues Contribute to process improvements and provide feedback during team meetings Setup & Monitoring: Help set up customer support functions, especially for e-commerce transactions Create dashboards to monitor and respond to customer queries effectively Requirements : Bachelor's degree or equivalent qualification. 2-4 years of experience in a Customer Support Executive role or similar position within a B2 C environment. Proficient in using ticketing systems like Freshdesk, Any Desk, or similar platforms. Strong written and verbal communication skills in English. Excellent problem-solving skills with keen attention to detail. Ability to thrive in a fast-paced environment while managing multiple tasks effectively. A positive, patient, and empathetic attitude towards customers. Familiarity with customer support metrics, KPIs, and performance tracking. Willingness to work flexible hours, including weekends and holidays as needed. About Rooter ++ : Rooter has transformed from being a Live Streaming Platform hosting India’s largest community of 85 Mn+ gamers and 1.5 Mn+ creators, a strong partner for brands and publishers to connect with Gamers, to now also offering a marketplace called ‘Rooter Shop’ for digital gaming currencies. Rooter Shop is the result of our belief in the propensity of Indian gamers to spend online on games, accessories and other digital assets. Our unique proposition as a tech consumer platform sitting at the convergence of 3 large macro trends - gaming, content and commerce, gives us immense confidence to say that we’re here for the long haul, building an enduring Gaming brand out of India. Website: Linked In: Check out our Product :
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Customer Support Executive
7 months ago
Delhi, India Intelenet global support Full time*" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...
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Customer Support Executive
7 months ago
New Delhi, India Insidea Full timeCompany Description INSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster. Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world...
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Customer Support Associate
3 days ago
New Delhi, India Writesonic Full time**We are looking for a Customer Support Specialist to join our growing team. The Customer Support Specialist will be responsible for assisting customers and facilitating their use of the Writesonic platform. This position requires a combination of technical and customer service skills, as well as the ability to think critically and solve problems.** **What...
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Customer support executive
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New Delhi, India AIRTH Full timeCompany DescriptionAIRTH is on a mission to make breathing clean a reality by upgrading ACs.Did you know that we spend nearly 20 out of 24 hours indoors, surrounded by ACs—at home, in our cars, or at work? Yet, most of these systems recirculate polluted air. That’s the problem we’re solving.We began our journey in 2020 with antimicrobial air purifiers,...
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Customer Support Agent
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New Delhi, India Capital Recruit Full timeAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
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Customer Support Executive
4 weeks ago
New Delhi, India Rooter.gg Full timeRole: Customer Support Executive Job Location: New Delhi (East of Kailash) Experience: 2- 4 Years As a Customer Support Executive, you will be responsible for delivering high-quality support to customers, resolving inquiries and issues efficiently. You will manage chargeback submissions, data tracking, and ensure timely resolutions, while working closely...
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Customer support representative
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New Delhi, India BolsterBiz Full timeThe ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries. It's important that you can work during Pacific U....
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Customer Support Associate
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New Delhi, India go4WorldBusioness.com Full timeBenefits & Perks 5 days a week Casual Fridays Fixed weekend off Relaxed dress code Performance bonus Career Development Learning & mentorship Positive work environment Customer Support is the single most important function at go4WorldBusiness. We pride ourselves as being one of the most customer centric companies in our domain and go to any length...
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Customer Support Executive
4 weeks ago
New Delhi, India AIRTH Full timeCompany DescriptionAIRTH is on a mission to make breathing clean a reality by upgrading ACs. Did you know that we spend nearly 20 out of 24 hours indoors, surrounded by ACs—at home, in our cars, or at work? Yet, most of these systems recirculate polluted air. That’s the problem we’re solving.We began our journey in 2020 with antimicrobial air...
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Customer Support Executive
4 weeks ago
New Delhi, India AIRTH Full timeCompany DescriptionAIRTH is on a mission to make breathing clean a reality by upgrading ACs. Did you know that we spend nearly 20 out of 24 hours indoors, surrounded by ACs—at home, in our cars, or at work? Yet, most of these systems recirculate polluted air. That’s the problem we’re solving.We began our journey in 2020 with antimicrobial air...
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Customer Support Executive
4 weeks ago
New Delhi, India AIRTH Full timeCompany Description AIRTH is on a mission to make breathing clean a reality by upgrading ACs. Did you know that we spend nearly 20 out of 24 hours indoors, surrounded by ACs—at home, in our cars, or at work? Yet, most of these systems recirculate polluted air. That’s the problem we’re solving. We began our journey in 2020 with antimicrobial...
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Customer Support Executive
4 weeks ago
New Delhi, India AIRTH Full timeCompany Description AIRTH is on a mission to make breathing clean a reality by upgrading ACs. Did you know that we spend nearly 20 out of 24 hours indoors, surrounded by ACs—at home, in our cars, or at work? Yet, most of these systems recirculate polluted air. That’s the problem we’re solving. We began our journey in 2020 with antimicrobial air...
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Customer Support Executive
3 weeks ago
New Delhi, India Rooter.gg Full timeRole: Customer Support Executive Job Location: New Delhi (East of Kailash) Experience: 2- 4 Years As a Customer Support Executive, you will be responsible for delivering high-quality support to customers, resolving inquiries and issues efficiently. You will manage chargeback submissions, data tracking, and ensure timely resolutions, while working...
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Customer Support Executive
3 weeks ago
New Delhi, India Rooter.gg Full timeRole: Customer Support Executive Job Location: New Delhi (East of Kailash) Experience: 2- 4 Years As a Customer Support Executive, you will be responsible for delivering high-quality support to customers, resolving inquiries and issues efficiently. You will manage chargeback submissions, data tracking, and ensure timely resolutions, while working...
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Customer Support Executive
4 weeks ago
New Delhi, India Rooter.gg Full timeRole: Customer Support ExecutiveJob Location: New Delhi (East of Kailash)Experience: 2- 4 YearsAs a Customer Support Executive, you will be responsible for delivering high-quality support to customers, resolving inquiries and issues efficiently. You will manage chargeback submissions, data tracking, and ensure timely resolutions, while working closely with...
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Customer Support Associate
7 days ago
New Delhi, India First Voice Pvt. Ltd Full timeHi, Job Seekers **NCR Delhi # WFO # Chat Support # Immediate Hiring # Top MNC** We have an opening for an NCR Delhi location "Customer support Associate" position for Non-Voice chat Support. Qualification - 10+2 / Graduate Experience - 0 to 4 Years Shift - Rotational 24*7 Cab - one-sided in odd hours. Working Day - 5 days working 2 days a rotational...
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Customer Support Executive
7 days ago
New Delhi, India Flashy International Full time**Inspire And Get Inspired By Professional Experts**: - Work From Home New Delhi **Customer Support Executive**: o Assist customers seeking Explainer Video Services throughout the transaction in coordination with our video production team. - Customer Relationship Management. Our customers who transact once with FlashyVideo just delighted by our services....
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delhi, India Support Revolution Full timeSecurity System AdministratorWe have an excellent opportunity for a Security System Administrator to join our growing international Delivery function. Based in our Infrastructure Services team, this role will create, manage, and maintain systems for our customers, as well as manage cyber security processes internally and externally.About the role:Reporting...
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Customer Support Executive
4 weeks ago
New Delhi, India SAAOL Heartcare Delhi Full timeAbout Us: We are building a patient-first heartcare program that provides preventive and rehabilitative, non-invasive treatment to cardiac patients. With over 25 years of experience, SAAOL is an established brand within non-invasive heart treatment, and currently operates 100+ centres across the country. Our treatment portfolio includes FDA approved EECP...
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Customer Support Executive
6 days ago
New Delhi, India First Choice Consultant Service Full timeCustomer Support Executive Exp: - 2 - 5 Years Salary upto 25,000 to 30,000 Location: Darya Ganj, New Delhi JOB RESPONSIBILITIES: Responsible to Coordinate with customer for dispatch Responsible to Process customer PO in software (ERP) Responsible to Short out customer each quarry Responsible to share quote to customer as per his...
