Desktop Support Engineer

3 weeks ago

New Delhi, India ThoughtSol Infotech Ltd. Full time

Job Title: Deskstop Support Engineer
Location: Delhi
Job Type: Full-Time
Job Summary: - We are looking for an experienced IT Support Engineer to be deployed
at a client site to provide end-user IT support with a focus on VIP user assistance,
proactive device readiness, and basic server knowledge. The ideal candidate should be
customer-focused, technically proficient, and capable of working independently in a
dynamic enterprise environment.
Key Responsibilities:
1. Technical Support:
o Provide onsite IT support for end-users, with special attention to VIPs and
senior executives.
o Offer Level 1/2 technical support for desktops, laptops, mobile devices, and
peripherals.
2. System Management:
o Proactively prepare and maintain IT equipment on the floor, ensuring devices are
updated and ready for deployment
o Assist with basic server-related tasks, such as user account creation, password
resets, and basic troubleshooting (Active Directory, File Servers, etc.)
3. Incident and Problem Management:
o Handle hardware installations, upgrades, and imaging of devices using standard
tools and processes.
4. Asset Management:
o Manage IT asset inventory and update records as needed.
o Liaise with remote support teams and escalate issues as necessary.
6. Security and Compliance:
o Ensure adherence to organizational security policies and practices.
o Identify and report potential security risks.Qualifications and Skills:
o CompTIA A+, Microsoft MCP, or equivalent certification.
o 2–4 years of experience in an onsite IT support role.
o Experience in a managed service or client-facing IT environment.
o Knowledge of ITIL processes.
o Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
o Familiarity with Active Directory, file and print services, and remote desktop
support.
o Excellent troubleshooting and communication skills.
o Experience supporting executive/VIP users.
o Ability to work proactively with minimal supervision.
o Strong organizational and time-management skills.
• Technical Skills:
o CompTIA A+, Microsoft MCP, or equivalent certification.
o Experience in a managed service or client-facing IT environment.
o Knowledge of ITIL processes.
• Work Environment:
o This position is based full-time at the client’s premises.
o Occasional extended hours may be required for special projects or VIP support.
• Soft Skills:
o Excellent verbal and written communication skills.
o Strong organizational and multitasking abilities.
o Customer-oriented mindset and problem-solving skills.

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