Desktop Support Engineer

15 hours ago


New Delhi, India Tata Consultancy Services Full time

TCS is hiring for Desktop Support Engineer role Role : Desktop Support EngineerLocation : DelhiExperience : 8 - 10 years- Provide technical support for desktop systems, hardware, software, and peripherals - Troubleshoot and resolve issues related to operating systems, applications, and network connectivity - Install, configure, and maintain desktops, laptops, printers, and other IT equipment - Respond to service requests and incidents via ticketing systems within defined SLAs - Ensure timely updates and patches for systems to maintain security and performance Document issues and resolutions for knowledge base and future reference - Coordinate with other IT teams for escalations and cross-functional support - Support remote users using remote desktop tools and VPN configurations - Maintain inventory records of IT assets and ensure compliance with company policies - Provide onboarding/offboarding support including system setup and access provisioning - Assist in software deployment and upgrades across user systems. - Monitor system performance and proactively identify potential issues - Support end-user training on basic IT tools and security best practices - Collaborate with vendors for hardware repairs and warranty claims - Ensure compliance with IT policies and data protection standards - Participate in audits and documentation for IT asset management - Maintain backup and recovery procedures for user data when applicable - Support mobile device management (MDM) and BYOD policies. - Provide VIP support for senior executives and critical users. - Stay updated with emerging technologies and recommend improvements



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