Business Process Outsourcing

1 week ago

Mumbai, India Wings Global Services Full time

Company Overview

Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.


Job Overview

We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.


Qualifications and Skills

  • Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
  • Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
  • Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
  • Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
  • Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
  • Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
  • Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
  • Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.


Roles and Responsibilities

  • Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
  • Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
  • Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
  • Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
  • Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
  • Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
  • Contribute to the development and execution of strategic communication plans to support process updates and changes.
  • Assist in data analytics activities to derive actionable insights and support business decision-making processes.

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