Ajmera Realty

Description:Role OverviewWe are seeking a seasoned Customer Relationship Management Specialist to drive customer engagement, retention, and satisfaction through a structured and insight-driven approach. The role involves managing the complete post-sales customer journey - from onboarding to possession - while ensuring premium service delivery, strong client relationships, and process excellence.This position calls for a professional who exemplifies poise, precision, and proactive ownership in managing high-value clients and complex stakeholder interactions.Key Relationship Management:- Serve as a trusted advisor and single point of contact for clients throughout their lifecycle.- Strengthen long-term relationships by ensuring transparency, timely communication, and service excellence.- Enhance customer engagement through structured touchpoints, proactive updates, and personalized experience management.Customer Lifecycle Ownership:- Oversee onboarding, documentation, agreement registration, and related processes with meticulous attention to accuracy and compliance.- Drive seamless coordination with internal departments including Legal, Finance, and Operations to deliver timely outcomes.- Lead key milestones such as allotments, registrations, and possession handovers with professionalism and precision.Service Delivery & Experience Optimization:- Ensure every customer interaction reinforces brand trust and service excellence.- Anticipate client needs, address escalations with agility, and maintain consistent satisfaction levels.- Analyze customer insights and feedback to identify opportunities for service improvement and process refinement.Operational Governance:- Monitor and optimize CRM workflows to enhance efficiency and customer visibility.- Collaborate cross-functionally to align operational delivery with organizational commitments.- Prepare executive summaries and reports on customer engagement metrics and satisfaction indices.Professional Competencies:- Exceptional communication and interpersonal skills with executive presence.- Strong analytical mindset with the ability to interpret client insights and business impact.- Demonstrated ability to manage complex client portfolios and high-touch relationships.- Proficiency in CRM platforms (Salesforce, Zoho, HubSpot, etc.) and MS Office Suite.- High emotional intelligence, discretion, and professionalism in client interactions.Qualifications & Experience:- Bachelors degree in Business Administration, Commerce, or related discipline (MBA preferred).- 5+ years of experience in Customer Relationship Management, Client Servicing, or Customer Success within a premium service industry (Real Estate, BFSI, or Enterprise Services preferred).- Proven expertise in managing end-to-end customer relationships, documentation governance, and cross-functional coordination. (ref:iimjobs.com)