Tata Tele Business Services
3 days ago
Tata Tele Business Services.Location Mumbai/Bangalore.Level SM/DGM.Whats it all about?:We at Tata Tele Business Services are pivoting towards becoming a Digital Services Company.Towards achieving this vision, we want to build a world class customer experience as a strategic differentiator by reinventing and reimagining customer journey across various touchpoints in the lifecycle of our customer.Role Details:Customer Experience Manager would be responsible for developing and implementing customer experience strategies which will involve:- Defining the To-Be Journey map for each journey.- While defining the To-be journey benchmark with Digital Born companies and competition and recommend process steps that can be completely digitized.- Drive the implementation of the To-Be Journey syndicating with multiple stakeholders.- Leverage tools and solutions to measure CX KPIs across all touchpoints and develop plan to move it towards best in class.- Evaluating the existing customer journeys from Prospective to Churn.- Looking at VOC data of the existing journeys to CX improvements.Functional Skillsets:Customer Journey Design: Ability to understand customer journey and design think the best customer journeys driving world class customer experience.Should have prior experience in building CX design blueprint.Key Attributes:- Should be Customer-centric: empathetic and curious with an ability to internalize the point of view of our customer and exhaustively represent their wants, needs and pain points.- Forward thinker: should have the aptitude for creative and innovative thinking and analysis.- Good interpersonal, networking and influencing skills.- Problem solving and analytical skills.- Data driven mindset with an aptitude for technology.- Strong project management skills.- Change management and communication skills.- Be Collaborative.- Should be able to thrive in a culture of collaboration and promote deep partnership between cross-functional teams.Preference: 10-12 years experience spanning designing and driving customer journeys and customer experience with at least 3 years experience in having conceptualized and implemented programs/projects which have re-imagined digital customer journeys.About Us:Transforming Businesses through Digitalization.Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the countrys leading enabler of connectivity and communication solutions for businesses.With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India.With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.Our People Shape Our Journey Ahead:We are Indias leading enabler of digital connectivity and technology solutions for businesses a feat possible only because we are fueled by the dedication and passion of our people.We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values. (ref:iimjobs.com)
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Tata Tele Business Services
2 weeks ago
Bengaluru, India Tata Tele Business Services Full timeSenior Manager - Business Development Role Overview:We are seeking a highly motivated and result-oriented Business Development Manager (BDM) with strong experience in IT Staff Augmentation / Talent Acquisition Services.The ideal candidate will be responsible for generating new business, building long-term client relationships, and driving revenue growth...
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Tata Tele Business Services
7 days ago
Bengaluru, India Tata Tele Business Services Full timeBusiness Development Manager Staff Augmentation (C2C/C2H)Location: Bangalore, Karnataka.Experience: 4 to 8 Years in Business Development or Lead Generation.About the Role:We are looking for a proactive Business Development Manager to drive staff augmentation (C2C/C2H) and Project Oriented Development (POD) business.You will generate leads, connect with...
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Lead - Business insights
1 week ago
Bengaluru, Karnataka, India Tata Tele Business Services Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole OverviewJOB DESCRIPTIONThe Head – Business Insights will lead the organization's analytics and decision intelligence function, transforming data into actionable insights to support strategic, tactical, and operational decision-making. The role will partner with cross-functional teams to embed a data-driven culture and drive high-impact initiatives...
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Tele Sales
1 week ago
Bengaluru, Karnataka, India Jobs-In360 Pvt Ltd Full timeProcess: TATA CAPITAL (Sales) - Salary: ₹18,000 (in-hand) | ₹20,000 (CTC) - Timing: 9:30 AM - 6:30 PM - Days: 6 working days | 1 week off ( sunday ) - call or WhatsApp 9364897943 ( AJAY ) HR Eligibility Criteria: - Educational Qualification: SSLC passed - Language Skills: Good English & Hindi communication - Training: 5-6 days (no salary during...
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Business Process Management Consultant
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeGreetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. About the Company Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. Our mission is to help customers achieve their business objectives by providing innovative,...
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Business Process Management Consultant
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeGreetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. About the Company Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. Our mission is to help customers achieve their business objectives by providing innovative,...
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Business Process Management Consultant
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeGreetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. About the Company Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. Our mission is to help customers achieve their business objectives by providing innovative,...
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TATA Capital
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Bengaluru, Karnataka, India Acura Solution Full time ₹ 96,91,200 - ₹ 98,27,160 per yearJob Description:Client Acquisition & Business Development: Identify and onboard new clients through direct sourcing and open market channels. Manage the entire sales cycle from lead generation to loan disbursement, catering to businesses with turnovers ranging from ₹100 crore to over ₹1,000 crore. Vendor & Channel Partner Engagement: Establish and...
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Business Process Management Specialist
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeGreetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family.About the Company Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. Our mission is to help customers achieve their business objectives by providing innovative,...
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Business Process Management Specialist
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeGreetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. About the Company Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. Our mission is to help customers achieve their business objectives by providing innovative,...
