Customer Support

4 days ago


New Delhi, India UPHILL HR Services Full time

Job Profile

To manage customer inquiries, complaints, and provide information about a company’s products and services.


Duties and responsibilities include:

  • Responding to customer inquiries via email in a prompt and professional manner
  • Investigating and resolving customer complaints and concerns
  • Providing product information and guidance to customers
  • Working closely with other departments to resolve customer queries
  • Maintaining a record of customer interactions and transactions
  • Reviewing and improving email communication and response templates
  • Ensuring adherence to company policies and procedures in all email correspondences
  • Escalating complex issues to the relevant department or superior for resolution
  • Maintaining knowledge of new product offerings and ongoing promotions
  • Providing feedback on the efficiency of the customer service process

Required

  • Experience in customer service or customer handling
  • Good verbal and written communication skills
  • Professional and dynamic individual



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