Customer Support
4 days ago
Job Profile
To manage customer inquiries, complaints, and provide information about a company’s products and services.
Duties and responsibilities include:
- Responding to customer inquiries via email in a prompt and professional manner
- Investigating and resolving customer complaints and concerns
- Providing product information and guidance to customers
- Working closely with other departments to resolve customer queries
- Maintaining a record of customer interactions and transactions
- Reviewing and improving email communication and response templates
- Ensuring adherence to company policies and procedures in all email correspondences
- Escalating complex issues to the relevant department or superior for resolution
- Maintaining knowledge of new product offerings and ongoing promotions
- Providing feedback on the efficiency of the customer service process
Required
- Experience in customer service or customer handling
- Good verbal and written communication skills
- Professional and dynamic individual
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