Customer Support Associate
6 months ago
**Synopsis of Role**:
**Key Responsibilities**:
- Answering customers' inquiries via call, chat, and social media. Providing the right information.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customer’s feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customer’s inquiries, solve their problems and fulfil their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
**Skill and Competencies**:
- Good communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Having 2 Years of working experience in Customer Care.
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explore.
**Benefits**
1. Friendly Work Culture
2. Social Security Code
- In Place
3. Annual Bonus
- as per Company guidelines
4. Leave Encashment
5.Remuneration: -20-25 K. shall base on current CTC & Experience.
**Interested can contact on 9319298698.**
**Brief About Company**:
**Salary**: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 9319298698
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