BPO Supervisor

2 weeks ago

Gurugram, India NTT Full time
JOB DESCRIPTION

Position Title: Supervisor/Team Lead, Financial Transactions and Reconciliation

Status: Full Time – Work from Office

Hours: Monday – Friday, 9:00am - 5:00pm EST

Rate of Pay: Competitive salary based on experience and qualifications

Key Responsibilities:

Team Management:

Supervise and lead a team of Financial Transactions Analysts and Settlement and Reconciliation Analysts. Provide guidance, training, and support to team members to ensure high performance and professional development. Conduct regular team meetings to review performance, address issues, and communicate updates.

Variance Monitoring and Resolution:

Oversee the identification, monitoring, and tracking of variances to ensure timely resolution. Ensure all reconciliations are supported with detailed documentation on a daily basis.

Reconciliation and Reporting:

Supervise the preparation of bank and account reconciliations. Ensure the accuracy and completeness of general ledger maintenance. Oversee daily reconciliation of client bank accounts, ensuring all transactions are properly supported. Ensure timely transfer of funds and maintenance of ongoing reconciliations. Ensure reporting to clients is completed within SLA requirements.

Financial Transaction Management:

Oversee the application of postings and reversals of financial transactions. Ensure thorough analysis and decision-making based on financial information. Supervise investigation activities related to payments and adjustments. Manage correspondence related to financial transactions.

Additional Duties:

Support convenience cheque processing. Perform other related duties as assigned by senior management.

Qualifications and Requirements:

Educational Background:

Post-secondary education in accounting or finance preferred.

Experience:

Minimum of 5 years of accounting experience in a banking environment or accounts receivable position. Previous supervisory experience in the financial sector is an asset. Fluent in English; proficiency in French is an asset.

Skills and Competencies:

Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and all Microsoft Suite Applications. Demonstrated ability to work within time constraints and manage multiple priorities. Excellent communication and interpersonal skills. Highly motivated with the ability to work independently and as part of a team. Demonstrated ability to implement change efforts and drive continuous improvement. Willingness to pursue continuous learning and self-development.

Additional Information:

This role requires adherence to established departmental escalation procedures and quality standards defined by the client. The position offers opportunities for professional growth and development within the Credit Card Operations department.

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