Bpo Associate-international

4 days ago

Gurugram Haryana, India Work Genie Technologies Full time

**Job Description: Customer Service Representative - International BPO (Australian Process)**

**Location**: Gurgaon

**Salary**: Up to ₹40,000 + Incentives

**Perks**:

- **Cab facility available for all shifts.**:

- Attractive performance-based incentives.

**Qualifications**:

- Graduate in any discipline.
- **Must have proficiency in English (Versant Level 3 or 4).**

**Experience**:

- Previous experience in the telecom sector preferred but not mandatory.
- 1-2 years experienced in BPO.

**Role & Responsibilities**:

- Handle inbound and outbound calls for the Australian telecom process, providing excellent customer support.
- Address customer queries, complaints, and service requests with professionalism and efficiency.
- Assist customers with billing inquiries, technical issues, and service activations or upgrades.
- Follow up on unresolved issues to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Adhere to process guidelines, service level agreements (SLAs), and quality standards.
- Collaborate with team members and supervisors to meet performance goals.

**Shift Timings**:

- Rotational shifts aligned with Australian business hours.

**Key Skills**:

- Strong communication skills in English.
- Ability to resolve customer issues with a customer-centric approach.
- Adaptability to work in a dynamic environment and handle pressure effectively.

Regards,

Team HR

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- What is your current salary and notice period?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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