Technical Support Engineer

7 days ago

Surat, India Fleissig Solution Private Limited Full time

Objective: The incumbent is expected to work closely with ExxonMobil s Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial & automotive lubricants for delivering Value based solutions to customers.


Key Results / Accountability:

  • A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
  • Should assist in identifying and developing new opportunities for obtaining customer recognised Value through innovative thinking and benefit selling.
  • Responsible for supporting ongoing field trials of high performance oils & greases through regular visits & by maintaining proper coordination and communication with the stakeholders.
  • Responsible for carrying ExxonMobil s motto of Safety first & must follow 3rd party site safety principles & JobSafety Analysis prerequisites during customer visits.
  • Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
  • Will be required to conduct onsite technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
  • Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
  • Should be able to understand ExxonMobil s range of Industrial & Automotive lubricants for delivering Value to customer

Key challenges:

  • Multiple key stakeholders management (External & Internal)
  • 5060% travelling.
  • Technical proficiency in applications and lubricants.
  • Technical knowhow of customer processes & market trends.


Requirements

Education: A Bachelor s Degree (B.E. or B.Tech.) in Mechanical/Automobile Engineering will be an advantage.


Experience: This role requires a minimum 3 years of experience in mechanical maintenance field based technical services or sales engineering and should possess good understanding of Industrial applications like cement power steel plants etc. and/or automotive applications like engines transmissions hydraulics etc. Must have sound understanding of customers and an experience with Lubricants Industry shall be preferred (optional).


Competencies:
  • Ability to demonstrate value creation for customers
  • Presentation skills.
  • Good written and verbal communication skills. Able to manage internal & external customers well.
  • A demonstrated track record in problem solving.
  • Strong networking and influencing skills.
  • Experience in using applications like MS Office etc.
  • Having a two wheeler with valid driving license is must


Education: A Bachelor s Degree (B.E. or B.Tech.) in Mechanical/Automobile Engineering will be an advantage. Experience: This role requires a minimum 3 years of experience in mechanical maintenance, field based technical services or sales engineering and should possess good understanding of Industrial applications like cement, power, steel plants etc. and/or automotive applications like engines, transmissions, hydraulics etc. Must have sound understanding of customers and an experience with Lubricants Industry shall be preferred (optional). Competencies: Ability to demonstrate value creation for customers Presentation skills. Good written and verbal communication skills. Able to manage internal & external customers well. A demonstrated track record in problem solving. Strong networking and influencing skills. Experience in using applications like MS Office etc. Having a two wheeler with valid driving license is must

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