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Desktop Support Engineer
2 months ago
Greetings from TCSThis is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.Few insights about the role (Below is the JD),Role: Desktop Support EngineerRequired Technical Skill Set:L1 Administration of Windows Server 2012 & 2016.Operating systems installation, maintenance, imaging & security patching.Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levelsDesired Experience Range: 6-8 YearsLocation of Requirement: SuratDesired Competencies (Technical/Behavioral Competency)Must-Have**ITIL Foundation Certified and expertise in ITIL processes.Well versed with Microsoft suite of applications like Excel, PowerPoint etc. knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365.Good-to-HavePrior experience of supporting client environment , Desktop SupportResponsibility of / Expectations from the RoleHands on working experience of L2 End User Computing/Desktop SupportHandling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc Operating systems installation, maintenance, imaging & security patchingAsset & inventory managementEnsure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAsPrepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.If interested in the role, Kindly apply.