IT Support Specialist

3 weeks ago


GujaratAhmedabadGandhinagarVadodaraBarodaSuratRajkotPondicherry, India Aricent Full time
Job Title: IT Support Engineer

At Aricent, we are seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing comprehensive technical support to our employees.

Key Responsibilities:
  • Provide technical support to employees via web chat, telephone calls, email, and ticketing system.
  • Diagnose and troubleshoot end-user computing problems, including analyzing the problem, identifying appropriate resources, testing proposed fixes, and follow-up to ensure the problem has been resolved.
  • Maintain Asset Inventory according to company policies.
  • Coordinate with Sales and Procurement Partner to ensure timely delivery of new resources.
  • Acquire and maintain current knowledge of relevant support policies to provide technically accurate solutions to users.
  • Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Assist with activities to triage and escalate any system or network outage to reduce downtime.
  • Install and configure user laptops/desktops/mobile devices.
  • Respond to L1/L2 IT support requests.
  • Interact with users to diagnose software, networking, or hardware issues.
  • Provide technical support on-site or via remote-access systems. Conduct screenshare sessions if required.
  • Repair hardware malfunctions, software issues, and networking problems.
  • Properly escalate unresolved issues to engineering team.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Will be required to participate in 24x7 on-call rotation.
  • End-user education on newer tools and systems being implemented.
  • On-boarding and off-boarding activities related to IT.
  • L1/L2 knowledge in networking.
  • Basic networking knowledge about TCP/IP, LAN, WAN, routers, access points & switches.
  • Collaborate with the IT department on the deployment and maintenance of network technologies.
  • Install, configure, and update network software as well as maintain hardware and network devices.
Requirements:
  • Bachelor's degree in Computer Science or IT-related field.
  • Must have knowledge of Mac OS and Microsoft Windows 10.
  • Strong verbal and written skills and proven ability to communicate with technical and non-technical staff.
  • Display a commitment to quality and strong multi-tasking skills.
  • Adherence to shift schedules and timeliness are key requirements.
Preferred Qualifications:
  • Advanced MacOS systems administration skills.
  • Strong troubleshooting skills in very complex systems.
  • Experience with MDM tools like In Tune, Jamf, ManageEngine, Munki, etc.
  • Ability to explain complex IT concepts in simple terms.

  • IT Support Specialist

    2 weeks ago


    Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/Surat/Rajkot/Pondicherry, India Aricent Full time

    Job Title: IT Support SpecialistJob Description:At Aricent, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide comprehensive technical support to our employees, ensuring that they receive timely and accurate assistance with their technical queries.Key Responsibilities:Research, resolve, and respond...

  • IT Support Specialist

    3 weeks ago


    Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/Surat/Rajkot/Pondicherry, India Aricent Full time

    Job Title: IT Support EngineerAt Aricent, we are seeking a highly skilled and experienced IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring that our IT infrastructure runs smoothly and efficiently.Key Responsibilities:Provide technical support to...


  • Surat, Gujarat, India HARCEPT IT Services Pvt. Ltd. Full time

    About the RoleHARCEPT IT Services Pvt. Ltd. is seeking a skilled IT Support Specialist to join our team. As a Helpdesk Associate, you will be the primary point of contact for our clients, providing prompt and effective assistance to resolve technical issues and support requests.Key ResponsibilitiesProvide remote technical support via phone, email, or chat to...


  • Rajkot, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Snaphunt. As an Executive Support Specialist, you will be responsible for providing administrative support to our executives, including managing their schedules, coordinating travel arrangements, and performing project-based work.The...


  • Rajkot, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Snaphunt. As an Executive Support Specialist, you will be responsible for providing administrative support to our executives, including managing their schedules, coordinating travel arrangements, and performing project-based work.The...


  • Gandhinagar, India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • Rajkot, Gujarat, India Outworks Solutions Private Ltd. Full time

    Outworks Solutions Private Ltd. is seeking a skilled Desktop Support Specialist to join our team. Key responsibilities include:• Troubleshooting and resolving desktop hardware, printer, and network connectivity issues• Installing and configuring desktop operating systems and hardware peripherals• Providing technical support for standard software...


  • Surat, Gujarat, India YOU Broadband India Limited Full time

    Job DetailsPosition - IT Support SpecialistThe ideal candidate will provide technical support to YOUBB employees through various communication channels, including email, chat, WhatsApp, face-to-face, or over the phone.They will help employees operate systems, resolve issues, and problem-solve by gathering information and providing solutions.The technical...


  • Gandhinagar, Gujarat, India NSEIT LTD Full time

    **Job Overview**We are seeking an experienced Application Support Specialist to join NSEIT LTD in Gandhinagar. The successful candidate will have a strong technical background in Linux and SQL, with a proven track record in troubleshooting and resolving application and production issues.Key Responsibilities:Monitor and maintain applications to ensure optimal...

  • IT Support Specialist

    3 weeks ago


    Surat, Gujarat, India YOU Broadband India Limited Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at YOU Broadband India Limited. As an IT Support Specialist, you will be responsible for providing technical support to our employees, ensuring that our systems are running smoothly and efficiently.Key ResponsibilitiesProvide technical support to employees via email, chat,...


  • Rajkot, Gujarat, India Outworks Solutions Private Ltd. Full time

    Desktop Support SpecialistAttend to user calls on desktop hardware and software issues.Troubleshoot and resolve calls related to desktop hardware, printers, and network connectivity.Install and configure desktop operating systems and hardware peripherals.Perform operating system re-installation, upgrade, and patch updates for desktops.Install and configure...


  • Gandhinagar, India LABEL S4U Full time

    Company DescriptionLABEL S4U is a fashion brand in Ahmedabad, offering a fusion of contemporary and traditional attire for Indian women of all sizes, shapes, colors, and ages. The brand aims to empower women to exude comfort, beauty, and confidence by providing trendy and pocket-friendly ethnic wear. With a vision to redefine ethnic fashion, LABEL S4U...


  • Rajkot, Gujarat, India Great Find Recruitment Full time

    Job Title: Technical Sales Support SpecialistJob Summary: We are seeking a highly skilled Technical Sales Support Specialist to join our team at Great Find Recruitment. The successful candidate will provide technical support to our Business Manager, focusing on product specifications, customer requirements, and innovative product usage.Key...


  • Pondicherry H.O, India Deanta Full time

    Job Title: Technical Support Specialist – InDesign ExpertiseJob Overview:We are seeking a skilled Technical Support Specialist with a strong knowledge of Adobe InDesign and related publishing tools. The ideal candidate will have at least 1+ years of hands-on experience working with InDesign and supporting users with technical queries. This role involves...


  • Vadodara, Gujarat, India Talentiify HR Consulting Full time

    Job Title: Administrative Support SpecialistCompany: Talentiify HR ConsultingJob Overview:The Administrative Support Specialist will manage day-to-day administrative tasks and support the director, ensuring smooth office operations and accurate document management.Key Responsibilities:Perform basic documentation tasks.Manage data entry for related...


  • Vadodara, Gujarat, India Talentiify HR Consulting Full time

    Job Title: Administrative Support SpecialistCompany: Talentiify HR ConsultingJob Overview:The Administrative Support Specialist will manage day-to-day administrative tasks and support the director, ensuring smooth office operations and accurate document management.Key Responsibilities:Perform basic documentation tasks.Manage data entry for related...


  • gandhinagar, India Platton Full time

    Job description:International company is looking for employees to work remotely in India and offers a vacancy for Customer Support.ABOUT US.Platton Inc - is an international, asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics,...


  • Gandhinagar, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Snaphunt. As a key member of our administrative team, you will provide exceptional support to our executives, ensuring the smooth operation of our office and contributing to our company's success.Key ResponsibilitiesProvide administrative...


  • Gandhinagar, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Snaphunt. As a key member of our team, you will be responsible for providing exceptional administrative support to our executives, ensuring the smooth operation of our office, and contributing to the success of our organization.Key...


  • Surat, Gujarat, India Jisha Enterprise Pvt Ltd Full time

    Job Summary: We are seeking a detail-oriented and organized Administrative Support Specialist to provide exceptional support to our executives at Jisha Enterprise Pvt Ltd. As an Administrative Support Specialist, you will be responsible for calendar management, meeting coordination, and administrative tasks. If you have excellent communication skills, a...