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Desktop Support Engineer
2 months ago
Greetings from TCS
This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.
Few insights about the role (Below is the JD),
Role: Desktop Support Engineer
Required Technical Skill Set:
- L1 Administration of Windows Server 2012 & 2016.
- Operating systems installation, maintenance, imaging & security patching.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
Desired Experience Range: 6-8 Years
Location of Requirement: Surat
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- ITIL Foundation Certified and expertise in ITIL processes.
- Well versed with Microsoft suite of applications like Excel, PowerPoint etc. knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365.
Good-to-Have
- Prior experience of supporting client environment , Desktop Support
Responsibility of / Expectations from the Role
- Hands on working experience of L2 End User Computing/Desktop Support
- Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc Operating systems installation, maintenance, imaging & security patching
- Asset & inventory management
- Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
- Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
If interested in the role, Kindly apply.