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Technical Support Engineer

3 months ago

Surat, India Fleissig Solution Private Limited Full time

Objective:The incumbent is expected towork closely with ExxonMobil s Field Engineering (FES) &Sales Team in collaboration with Distributor team of assignedterritories and should possess good understanding of Industrial andAutomotive applications therein to further blend knowledge ofindustrial & automotive lubricants for delivering Valuebased solutions to customers.


KeyResults /Accountability:

  • Afield based TSE to support the Industrial & Automotivebusinesses of ExxonMobil Lubricants by supporting customers throughtechnicalservices.
  • Shouldassist in identifying and developing new opportunities forobtaining customer recognised Value through innovative thinking andbenefitselling.
  • Responsiblefor supporting ongoing field trials of high performance oils& greases through regular visits & by maintainingproper coordination and communication with thestakeholders.
  • Responsiblefor carrying ExxonMobil s motto of Safety first & mustfollow 3rd party site safety principles & JobSafetyAnalysis prerequisites during customervisits.
  • Shouldbe able to carry out equipment inspections & further shouldknow using MS Word for creating and submitting inspectionreports.
  • Willbe required to conduct onsite technical lube clinics and workshopsat times for enhancing brand awareness and while soliciting newbusinessopportunities.
  • Attendingand managing customer complaints arising due to application orlubricant related reasons and should be able to provide inputs toprepare reports on Root Cause failureanalysis.
  • Shouldbe able to understand ExxonMobil s range of Industrial &Automotive lubricants for delivering Value tocustomer

Keychallenges:

  • Multiplekey stakeholders management (External &Internal)
  • 5060%travelling.
  • Technicalproficiency in applications andlubricants.
  • Technicalknowhow of customer processes & markettrends.


Requirements

Education:A Bachelor s Degree (B.E. or B.Tech.) in Mechanical/AutomobileEngineering will be anadvantage.


Experience:This role requires a minimum 3 years of experience in mechanicalmaintenance field based technical services or sales engineering andshould possess good understanding of Industrial applications likecement power steel plants etc. and/or automotive applications likeengines transmissions hydraulics etc. Must have sound understandingof customersandan experience with Lubricants Industry shall be preferred(optional).


Competencies:
  • Abilityto demonstrate value creation forcustomers
  • Presentationskills.
  • Goodwritten and verbal communication skills. Able to manage internal& external customerswell.
  • Ademonstrated track record in problemsolving.
  • Strongnetworking and influencingskills.
  • Experiencein using applications like MS Officeetc.
  • Havinga two wheeler with valid driving license ismust


Education: A Bachelor s Degree (B.E. or B.Tech.) inMechanical/Automobile Engineering will be an advantage. Experience:This role requires a minimum 3 years of experience in mechanicalmaintenance, field based technical services or sales engineeringand should possess good understanding of Industrial applicationslike cement, power, steel plants etc. and/or automotiveapplications like engines, transmissions, hydraulics etc. Must havesound understanding of customers and an experience with LubricantsIndustry shall be preferred (optional). Competencies: Ability todemonstrate value creation for customers Presentation skills. Goodwritten and verbal communication skills. Able to manage internal& external customers well. A demonstrated track record inproblem solving. Strong networking and influencing skills.Experience in using applications like MS Office etc. Having a twowheeler with valid driving license is must