L1 L2 Support Analyst

2 weeks ago


Solapur, India Tata Consultancy Services Full time

Greetings from TCS

TCS is hiring for L1/L2 support -Rotational shift

Desired Experience Range: 2 + Years

Job Location: Mumbai


Skills and Experience:

  1. Strong technical experience in coding in any one or more of Java, .NET, database or frontend
  2. Experience in helping the team to trouble shoot the problems
  3. Experience working in a complex landscape with 24*7 support
  4. Experience in handling Support Team
  5. Experience in troubleshooting and debugging issues
  6. Experience in ticket triaging and assigning to the right ticket priority bucket
  7. Understand the ITIL process and procedures
  8. Strong analytical ability, trouble shooting and problem-solving skills to quickly identify and resolve the technical issues
  9. Work in analyzing the log files and trace the root cause of the problems
  10. Experience in developing/writing shell scripts, SQL scripts to automate routine tasks
  11. Execute Commands and tasks of the different operating systems and like Unix, Linux, Windows
  12. Excellent verbal and written communication skills are necessary to convey technical information effectively to non-technical users
  13. Ability to work under pressure and exhibit strong sense of urgency while working on the severity incidents



Thanks

Anshika


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