Customer Service Officer

2 weeks ago


Pune, India SkillSource India Full time

Company Description

SkillSource is a California-headquartered business & knowledge outsourcing firm that delivers innovative, quality-driven, customer service solutions across all industry segments. With expertise in managing front and back office needs, SkillSource provides affordable and efficient solutions to businesses worldwide. In addition, SkillSource has successfully ventured into the Real Estate Sector, offering remote operations management with domain expertise and cost-saving advantages.


Role Description

This is a full-time on-site role for a Customer Service Officer at SkillSource India in Pune. The Customer Service Officer will be responsible for providing customer support, ensuring customer satisfaction and enhancing the overall customer experience through interactions via various channels such as voice, live chat, email, and social media.


Qualifications

  • 1 year of experience in Customer Service
  • Good Interpersonal Skills
  • Excellent communication skills and ability to empathize with customers
  • Experience in resolving customer issues and complaints effectively
  • Ability to work efficiently in a fast-paced environment
  • Willingness to work in rotational shifts


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