Regional Operations Manager

4 weeks ago

Ahmedabad, India Rapido Full time

Job Summary:

As a Regional Manager you are responsible for growing and maintaining reliable service delivery of your

cities. You are the micro-CEO for your markets and are involved in building both the supply as well as the

demand sides of the market with a strong focus on ensuring order fulfillment and a good experience for

both the customer and the riders. You should be excited to identify key marketplace problems and

collaborate effectively with supply, product, marketing and other supporting functions to drive growth in

your cities. You are expected to have a balance between tactics and long-term sustainable initiatives and have good leadership skills so as to keep your team motivated, guide them along and deliver results.


Job Responsibilities:

● Owning and delivering the aggressive revenue [P&L] and ride [Growth] targets

● Develop in-depth product and market understanding to identify the right target segments.

● Assess business requirements and recommend product improvements to help increase market

penetration.

● Build, nurture and grow a vibrant team - provide guidance and mentorship to develop your team

members into future leaders.

● Improvise customer pricing, discounting strategy, partner incentivization using sound analytical

ideas and smart market [competitor] assessment.

● Conduct periodic review of the team performance, metrics and trends to identify and implement

appropriate interventions in line with Rapido values, processes and business practices.

Collaboration:

● Work closely with the technical and product team to solve bugs or introduce new features which

could improve a seamless driver partner experience.

● Work closely with the central Operations team to solve for geographical or product level changes in the product/processes to improve customer experience.


Job Requirements:

● 4 - 8 years overall experience

● MBA (Tier-1) with 2-3 years of Operations / relevant experience preferred.

● Excellent project and people management skills

● Excellent communication and stakeholder management skills

● Analytical bent of mind and data backed decision making skills.

● Ability to work under pressure with limited resources and tight timelines.

● Passionate, result-oriented with strong bias for action


What’s there for you?


Operations is the focal team responsible for building businesses at Rapido. You will get a golden

opportunity to :

● Be at the heart of disruption in mobility in India

● Be the category leader/ driver in the country

● Take initiatives and see it deliver results in near real-time

● Put your impulse and analytical skills to use & adapt to the continually changing marketplace

conditions

● Get perspective & learn from the most experienced leaders of the category

● Take high ownership and drive cities like your own business.

Excited to solve challenges? Join Rapido & chase bigger milestones too

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