Bid Manager

1 week ago

Gurugram, India COGENTHUB PRIVATE LIMITED Full time

Job Title: Bid Manager - BPO/Call Center/ITeS (10-15 yrs)Department: Sales & Solutions Reporting to: Pre-Sales HeadJob Summary: We are seeking an experienced and results-driven Bid Manager to join our BPO/Call Center/ITeS team. This role will work with sales and delivery, to develop business solutions and clients to understand requirements and drive the proposal process. The ideal candidate will have a deep understanding of BPO operations, Bid Management, Pre-Sales, process transformation and customer experience domains.Key Responsibilities:Sales Support: Collaborate with the sales team to understand client needs and present tailored AI & Tech solutions. Solution Design: Develop customized solutions by coordinating with delivery, operations, and technology teams. Proposal & RFP/RFI Management: Lead the creation of high-quality proposals, case studies, presentations, and RFP/RFI responses. Client Interaction: Participate in client meetings and presentations, articulating value propositions clearly and confidently. Costing & Pricing: Work with finance and operations to define costing models and support commercial pricing strategies. Market Intelligence: Stay updated on industry trends, competitor solutions, and technology advancements in BPO/ITeS. Collaboration: Coordinate across multiple departments to gather inputs, validate solutions, and ensure proposal feasibility. Transition Support: Support the handover of closed deals to operations/delivery teams ensuring proper knowledge transfer.Required Skills & Qualifications:- Bachelors degree in Business, IT, or related field (MBA preferred). - 4-8 years of experience in Bid Management or solutioning within a BPO/Call Center/ITeS environment. - Strong understanding of Contact Center operations, Workforce Management (WFM), Quality, and CRM platforms. - Exposure to domains like customer service, technical support, sales, collections, or back-office processes. - Excellent communication, presentation, and stakeholder management skills. - Proficiency in creating proposals, solutions decks, and cost models. - Ability to multitask, meet tight deadlines, and manage multiple stakeholders. - Knowledge of tools like MS Office (Excel, PowerPoint), Visio, and CRM/SFA platforms. Preferred Qualifications:- Experience in global outsourcing/offshoring environments. - Understanding of digital transformation, automation (RPA), and AI/Chatbot integrations in BPO. - Certification or exposure to Six Sigma, ITIL, or PMP is a plus. (ref:iimjobs.com)

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