AM - Customer Success (Gurgaon, Bangalore, Mumbai)

Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have 10 offices globally and serve customers in 25+ countries including United States and European markets. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn

The Role

Gurugram | Bengaluru | Mumbai | Customer Success Team | Full-time

Do you love to own customer’s KPIs?

Are you an evangelist who would like to help the marquee International enterprise brands?

Then this is the role for you

Role & Responsibilities

• Develop an intimate understanding of your customers’ businesses
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights garnered from their own data and industry trends
• Ensure customers get maximum value from customer engagement by leveraging full platform functionality
• Handle customer concerns with confidence, putting them at ease
• Generate Case Studies, Testimonials & PR from customers opportunities
• Learn best of the marketing technologies and concepts
• Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
• Represent on behalf of customers/company at different forums/webinars

What’s in it for you? 

• Immense growth, continuous learning and consult the top-notch international brands
• Work with some of the most innovative brains
• Opportunity to explore your entrepreneurial mindset
• Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying We need your unique perspective for our continued innovation and success

So let’s converse Our inquisitive nature is all keen to know more about you.

Ideal Profile

Qualifications

• MBA in Marketing is a plus
• 5+ years of experience in digital marketing, CRM or Customer Success (Ideal)
• Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
• Ability to work with cross-functional teams
• Strong project management and time management skills
• Ability to identify and implement process improvements
• Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
• Ability to communicate clearly and strategically with clients, team members, and the marketplace
• Ability to respond quickly to critical issues and roadblock
• Good communication skills (Written/Oral)
• Excellent presentation skills

What's on Offer?

• Opportunity to make a positive impact
• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent