Application Support Specialist

1 month ago

New Delhi, India Prospecta Software Full time

About Prospecta

Founded in 2002 in Sydney, Australia, with additional offices in India, North America, Canada, and a local presence in Europe, the UK, and Southeast Asia.

Prospecta began with a mission to provide top-tier data management and automation software for enterprise clients. Over the years, we have grown into a leading data management software company. Our flagship product, MDO (Master Data Online), is an enterprise Master Data Management (MDM) platform that facilitates comprehensive data management processes—from creating accurate, compliant, and relevant master data to efficient data disposal. We have established robust processes in asset-intensive industries such as Energy and Utilities, Oil and Gas, Mining, Infrastructure, and Manufacturing.

Culture at Prospecta

At Prospecta, our culture is centred around growth and the excitement of embracing new challenges. We have a passionate team that collaborates seamlessly to create value for our customers. Our diverse backgrounds make Prospecta an exhilarating place to work, bringing a rich tapestry of perspectives and ideas.

We strive to foster an environment that is focused on both professional and personal development. Career progression here isn't just about climbing a ladder—it's about experiencing a continuous flow of exciting, meaningful opportunities that enhance personal development and technical mastery, all under the mentorship of exceptional leaders. Our interconnected organizational structure focuses on agility, responsiveness, and achieving tangible outcomes.

If you're someone who thrives in a dynamic environment, enjoys wearing multiple hats, and is willing to go the extra mile to achieve goals, Prospecta is the workplace for you. We courageously push boundaries in everything we do, while sharing a sense of fun and celebrating both small and big wins.

About the Job

Position: Support Engineer

Location: Noida and Gurgaon

Role Summary: As a Support Specialist, you will play a crucial role in ensuring customer satisfaction and smooth operations within the organization. Your primary responsibility will be to assist customers with technical issues, product inquiries, and general support needs. You will act as a liaison between customers and internal teams, providing timely and effective solutions to problems while maintaining a positive and professional demeanor.

Key Responsibilities

  • Respond promptly to customer incident via support.
  • Provide accurate information and guidance to customers regarding product features, troubleshooting steps, and account management.
  • Ensure high levels of customer satisfaction through excellent service and problem resolution.
  • Follow predefined troubleshooting steps and knowledge base articles to resolve common issues.
  • Identify issues that require escalation to Level 2 or Level 3 support teams due to complexity or severity.
  • Follow up with customers and internal team to ensure escalated issues are resolved quickly.

Must have

  • Bachelor’s degree in information security, Computer Science, or a related field. Master's degree preferred.
  • Prior experience in a customer service or technical support role preferred.
  • Year of experience 6 months to 2 yrs.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Technical aptitude with the ability to troubleshoot software, hardware, and network issues.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.

What will you get?

Growth Path:

At Prospecta, your career journey is one of growth and opportunity. Here, depending on your career journey you can either kickstart your career or accelerate your professional development in a dynamic environment. Your success is our priority, and as you demonstrate your abilities and achieve results, you'll have the chance to quickly advance into the leadership role of leading the team. We're committed to helping you elevate your experience and skillsets, providing you with the tools, support, and opportunities to reach new heights in your career.

Benefits:

  • Competitive salary;
  • Health insurance;
  • Paid time off and holidays;
  • Hybrid working model;
  • Continuous learning and career progression;
  • Work onsite at our other office locations and/or client sites;
  • Annual company events and workshops

.

  • Application Support Specialist

    2 months ago

    Delhi, India Hill Spring International School Full time

    Hill Spring International School is looking for Application Support Specialist for the Academic Year 2024-2025Job Description:As an Application Support Specialist in a school setting, your role would be crucial in ensuring that the various software and applications used for administrative, educational, and operational purposes run...

  • Application Officer

    4 months ago

    Punjabi Bagh, Delhi, Delhi, India Uni Application Portal Full time

    **Job Overview**: **Key Responsibilities**: **Student Application Support**: **Documentation & Compliance**: - Ensure that all required documentation, such as transcripts, personal statements, references, and certifications, are collected and submitted in the correct format. - Liaise with students to obtain missing or additional documents as required. -...

  • Software Application Support Specialist

    4 weeks ago

    Delhi, Delhi, India Hexaware Technologies Full time

    We are seeking a skilled Software Application Support Specialist to join our team at Hexaware Technologies. As a key member of our support team, you will be responsible for providing top-notch application support services to our clients.Estimated Salary: ₹600,000 - ₹1,200,000 per annum.About the RoleThe successful candidate will have a strong background...

  • Enov8 | Application Support Specialist

    4 weeks ago

    delhi, India Enov8 Full time

    We’re Hiring: TDM Application Support Specialist in Bengaluru!Enov8 is seeking a TDM Application Support Specialist to join our team and provide technical expertise for our Test Data Management (TDM) tool. This role focuses on supporting implementations, Proof of Concepts (PoCs), and existing major clients, ensuring smooth operation and client...

  • Enov8 | Application Support Specialist

    4 weeks ago

    Delhi, India Enov8 Full time

    We’re Hiring: TDM Application Support Specialist in Bengaluru!Enov8 is seeking a TDM Application Support Specialist to join our team and provide technical expertise for our Test Data Management (TDM) tool. This role focuses on supporting implementations, Proof of Concepts (PoCs), and existing major clients, ensuring smooth operation and client...

  • Application Support Specialist

    4 weeks ago

    Delhi, India RS Software Full time

    Job Title: Application Support ManagerLocation: KolkataExp: 8-10About RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create...

  • Application Support Specialist

    3 months ago

    Delhi, India RS Software Full time

    Job Title: Application Support ManagerLocation:KolkataExp: 8-10About RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create...

  • Application Support Specialist

    2 months ago

    Delhi, India ARCON Full time

    We are seeking a detail-oriented and technically proficientApplication Support Specialistto join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies.Key Responsibilities:Act as point-of-contact by providing technical support...

  • Product/application Support

    1 week ago

    New Delhi, India WIN Home Inspection Full time

    **ABOUT WIN**: Founded in 1993, WIN is a highly innovative PropTech company, building new disruptive software platforms and products for the massive real estate industry. We have the stability and brand recognition as a 30-year old company along with the curiosity and energy of a start-up. We are an _Entrepreneur 500 _company, _Entrepreneur Fastest Growing_...

  • Net Application Support Specialist

    4 weeks ago

    Delhi, Delhi, India Hexaware Technologies Full time

    About Hexaware TechnologiesWe are a leading provider of IT services and consulting, with a strong presence in the global market.Estimated Salary: ₹800,000 - ₹1,200,000 per annumJob Description:We are seeking an experienced Net application support specialist to join our team. As a key member of our IT team, you will be responsible for providing technical...

  • Enterprise Application Support Specialist

    4 weeks ago

    Delhi, Delhi, India EMCUSO Full time

    Job Description: We are seeking an experienced Enterprise Application Support Specialist to provide technical support and ensure the smooth operation of enterprise-level applications in Hyderabad, India.About the Role:We are looking for a highly skilled individual with 5+ years of experience in application support to join our team at EMCUSO. The ideal...

  • Student Application Support

    3 weeks ago

    Delhi, India Globestar Edutech Pvt. Ltd - TNI Career Counselling | Globestar Consulting Services Full time

    University Applications & Client Management Operations SpecialistLocation: Pune (On-site)Company: Globestar Consulting ServicesType: Full-timeAbout UsGlobestar Edutech is a global education services company empowering individuals and institutions through innovative education solutions and international collaborations.Position SummaryAs a University...

  • Technical Support Specialist for Web-Based Applications

    1 month ago

    Delhi, Delhi, India TIGI HR Full time

    We are seeking a highly skilled Technical Support Specialist to provide exceptional technical assistance for our web-based applications and custom software products. This role requires flexibility to work in rotating shifts, changing every fortnight.About the JobThis position involves providing top-notch support for our clients, resolving issues through...

  • Application Specialist

    3 weeks ago

    New Delhi, India DSS Imagetech Pvt Ltd Full time

    Primary Role: Looking for an application/ product specialist to play a crucial role in promoting and supporting our cutting-edge molecular diagnostic products primarily our cytogenetic solutions. This position requires a deep understanding of molecular biology, excellent communication skills, and the ability to educate and assist healthcare professionals in...

  • Application specialist-India

    4 months ago

    New Delhi, India Snibe Full time

    Responsibility:1 Solve customers’ technical problems and complaints promptly.2 Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems.3 Run correlation studies and validations in coordination with the customer if/as required;3 Conduct Customer training.4 Visit clients regularly and feedback customers' information to sales...

  • Windows Application Support

    1 month ago

    Delhi, India Capgemini Engineering Full time

    Job Title:Windows Application Support Specialist (.NET & SQL Server)Location : Bangalore & MumbaiExperience : 4-10 Years (B2/C1)Notice Period : Only Immediate JoinersJob Overview:We are looking for a skilledWindows Application Support Specialistwith experience in.NET desktop applicationsandSQL Server . The ideal candidate will be responsible for...

  • Technical Support Specialist for Web Applications

    4 weeks ago

    Delhi, Delhi, India Talent Nexa Consulting Full time

    **About Talent Nexa Consulting**Talent Nexa Consulting is a cutting-edge technology company that specializes in creating transformative software solutions for developers and marketers.**Job Title: Technical Support Specialist for Web Applications**We are looking for a highly skilled Technical Support Specialist to join our dynamic customer success team. As a...

  • Windows Application Support

    2 months ago

    Delhi, India Capgemini Engineering Full time

    Job Title: Windows Application Support Specialist (.NET & SQL Server)Location : Bangalore & MumbaiExperience : 4-10 Years (B2/C1)Notice Period : Only Immediate JoinersJob Overview:We are looking for a skilled Windows Application Support Specialist with experience in .NET desktop applications and SQL Server . The ideal candidate will be responsible for...

  • Prospecta Software | Application Support Specialist

    5 days ago

    new delhi, India Prospecta Software Full time

    About Prospecta Founded in 2002 in Sydney, Australia, with additional offices in India, North America, Canada, and a local presence in Europe, the UK, and Southeast Asia. Prospecta began with a mission to provide top-tier data management and automation software for enterprise clients. Over the years, we have grown into a leading data management software...

  • Technical Support and Development Specialist

    13 hours ago

    New Delhi, India Sagan Full time

    Job Title: Technical Support and Development SpecialistLocation: Remote (EST Time zone)Salary Range: up to 2500 USDWork Schedule: Monday to Friday, 2:00 PM to 11:00 PM (EST), Project-based flexibility as neededNOTE: INDEPENDENT CONTRACTOR POSITION Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to...