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Student Application Support
2 weeks ago
Location: Pune (On-site)
Company: Globestar Consulting Services
Type: Full-time
About Us
Globestar Edutech is a global education services company empowering individuals and institutions through innovative education solutions and international collaborations.
Position Summary
As a University Applications & Client Management Operations Specialist, you will be responsible for overseeing university application processes and maintaining exceptional client relationships. This role requires attention to detail and proactive communication to ensure an efficient and seamless experience for both applicants and clients.
Key Responsibilities
Application Process Management:
Manage end-to-end university application workflows, ensuring timely submissions and updates.
Coordinate with students, universities, and internal teams to maintain smooth processes.
Client Relationship Management:
Serve as a point of contact for students and institutional clients, addressing inquiries and providing support.
Collect feedback to improve processes and enhance client satisfaction.
Training & Support:
Assist students with application tools like UCAS or Common App.
Conduct training sessions for clients on application processes and tools.
Data Integrity & Reporting:
Maintain accurate data records and create reports on application status and client interactions.
Analyze metrics to identify areas for improvement in operations.
Process Optimization:
Continuously identify and implement improvements in application workflows and client interactions.
Qualifications
Bachelor’s degree in education, business, or related fields.
At least 2 years of experience in managing university applications or client relations.
Exceptional organizational and problem-solving skills.
Strong fluency in English (mandatory).
Preferred Skills
Familiarity with application platforms like Common App and UCAS.
Knowledge of CRM systems and data management.
Experience in higher education or international student services
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