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Student Support Executive

4 weeks ago

Delhi Delhi, India VG Learning Destination (88Academics) Full time

Job Title: Student Support Executive

Location: 4E/10, Jhandewalan Extn., Behind Post Office, Near Videocon Tower, New Delhi - 110055 India

**About Us**:
At VGLD, we're dedicated to empowering students to reach their full potential through high-quality education. As a leading institution in professional education, we prioritize student success and strive to create a supportive learning environment.

**Responsibilities**:
2. Guide prospective students through the enrollment process, offering guidance on program options, admission requirements, and financial aid opportunities.

3. Assist enrolled students with course registration, scheduling, and accessing online learning resources.

4. Proactively engage with students to ensure their academic progress and provide support as needed, including academic advising and referrals to tutoring services.

5. Address student concerns and escalate complex issues to appropriate departments for resolution.

6. Collaborate with other team members to develop and implement student support initiatives aimed at enhancing the overall student experience.

7. Maintain accurate records of student interactions and ensure compliance with confidentiality and data protection policies.

**Requirements**:
1. Bachelor's degree.

2. Prior experience in student support, customer service, or a related role preferred.

3. Excellent communication and interpersonal skills, with the ability to empathize and connect with students from diverse backgrounds.

4. Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.

5. Proficiency in MS Office and familiarity with CRM software is a plus.

6. Passion for education and a commitment to supporting student success.

Work Timings:
WFO : 10AM - 6PM 6 days
WFH : 6:30 AM - 10:30 AM & 5:30 PM - 10:00 PM, 6 days working rotational.

Please connect with Arpit for any further query.

+91-9311388907

**Salary**: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Rotational shift
- Weekend availability

Application Question(s):

- What was your last drawn CTC?
- What is the earliest you are available to join?
- What is your expected salary?

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

**Speak with the employer**
+91 9311388907