Application Specialist

3 weeks ago

New Delhi, India DSS Imagetech Pvt Ltd Full time

Primary Role: Looking for an application/ product specialist to play a crucial role in promoting and supporting our cutting-edge molecular diagnostic products primarily our cytogenetic solutions. This position requires a deep understanding of molecular biology, excellent communication skills, and the ability to educate and assist healthcare professionals in the effective use of our diagnostic solutions. He/She will work closely with the sales team, marketing department, and technical support to ensure customer satisfaction and drive product adoption.


Key Responsibilities:


Product Expertise

  • Develop and maintain a deep understanding of the company's molecular diagnostic products and their applications in the field of cytogenetics
  • Stay current with industry trends, competitor products, and advancements in molecular diagnostics.


Customer Support

  • Provide technical support and training to healthcare professionals, laboratory personnel, and sales teams.
  • Address and resolve customer inquiries, issues, and concerns promptly and effectively.
  • Conduct product demonstrations and presentations to potential and existing customers.


Sales Support

  • Collaborate with the sales team to develop strategies for promoting molecular diagnostic products.
  • Assist in the preparation of sales proposals, presentations, and marketing materials.
  • Participate in sales meetings, conferences, and trade shows to represent the company and its products.
  • Helping the Sales Team to achieve the targets for the molecular products.


Product Development

  • Collect and analyze customer feedback to inform product development and improvements.
  • Work with the product management and R&D teams to identify and prioritize product enhancements.


Training and Education

  • Develop and deliver training programs for internal teams and external customers.
  • Create educational materials, including user guides, technical bulletins, and online resources.


Regulatory & Compliance

  • Ensure all product-related activities comply with relevant regulatory requirements and quality standards.
  • Assist in preparing documentation for regulatory submissions, if required.


Qualification:

Graduate or Post Graduate in Human Genetics/Cytogenetics or related field. A Master's or PhD would be preferred.


Experience:

  • Minimum of 2-3 years of experience in cytogenetics, laboratory work, or a related field
  • Knowledge of FISH, Karyotyping is a must.
  • Previous experience in a customer-facing role such as sales, technical support, or product management is a plus.


Additional Skill Set:

  • Strong understanding of cytogenetics
  • Proven research & communication skills preferable including presentation skills
  • Ability to explain complex scientific concepts to a non-technical audience.
  • Strong problem-solving skills and the ability to handle customer issues with patience and professionalism.
  • Ability to travel as needed to support sales efforts and attend industry events.


Personal Attributes:

  • Detail-oriented with strong organizational skills.
  • Proactive and self-motivated with a customer-centric approach.
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills with the ability to build and maintain relationships with customers and colleagues.

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