Application Support Specialist
4 weeks ago
Application Support Specialist
to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies.
Key Responsibilities:Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON.Handles real-time voice-calls and chats with technical queries and adheres to the SLAsHandles email queries and responds in a timely-mannerAchieves understanding of ARCON products and gains expertiseApplies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environmentsDemonstrated ability to handle escalations and complex incidents with a calm and solution-focused approach.Attempts to provide resolutions on the first interaction with customersHandles multiple cases at the same time with varying degrees of severityEffectively communicates procedural and technical issues to internal and external customers/stakeholdersExcellent written and verbal communication skills for troubleshooting, documentation, and collaboration with cross-functional teams.Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customersAssesses the need to engage or escalate to the required resources to handle complex issues/situationsEngages with internal teams to prioritize customer requestsProven experience with LDAP and Active Directory configuration, management, and troubleshooting.Strong understanding of network devices and network architecture.Solid understanding of user authentication and authorization mechanisms (e.g., Kerberos, SSO, MFA).Researches on array of topics like operating system (Windows / Linux / Unix, etc) & its fundamentals, Infrastructure technologies, and ARCON products as and when neededParticipates in the new product releases to ensure information and training requirements are met to start supporting the new releaseEngages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolutionWorks towards becoming an SME on a product area and go to guy for an underlying related technologyWorks in a team with assorted expertiseMentors and assist new technical support engineer and peers to develop skillsComfortable working in shiftsMultitasks and works well in a fast-paced environmentA keen interest in security best practices, particularly within the context of Identity and Access Management (IAM).
AREAS OF WORK:Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of ARCON products over the phone, chat and / or email.Troubleshooting -- Diagnosing malfunctions in the operation of software.Repair -- Correcting application software malfunctions.
-
Application Support Specialist
3 weeks ago
Delhi, India Hill Spring International School Full timeHill Spring International School is looking for Application Support Specialist for the Academic Year 2024-2025Job Description:As an Application Support Specialist in a school setting, your role would be crucial in ensuring that the various software and applications used for administrative, educational, and operational purposes run...
-
Software Application Support Specialist
2 days ago
Delhi, Delhi, India Hexaware Technologies Full timeWe are seeking a skilled Software Application Support Specialist to join our team at Hexaware Technologies. As a key member of our support team, you will be responsible for providing top-notch application support services to our clients.Estimated Salary: ₹600,000 - ₹1,200,000 per annum.About the RoleThe successful candidate will have a strong background...
-
Application Officer
3 months ago
Punjabi Bagh, Delhi, Delhi, India Uni Application Portal Full time**Job Overview**: **Key Responsibilities**: **Student Application Support**: **Documentation & Compliance**: - Ensure that all required documentation, such as transcripts, personal statements, references, and certifications, are collected and submitted in the correct format. - Liaise with students to obtain missing or additional documents as required. -...
-
Application Support Specialist
2 days ago
Delhi, India RS Software Full timeJob Title: Application Support ManagerLocation: KolkataExp: 8-10About RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create...
-
Application Support Specialist
2 months ago
Delhi, India RS Software Full timeJob Title: Application Support ManagerLocation:KolkataExp: 8-10About RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create...
-
Net Application Support Specialist
3 hours ago
Delhi, Delhi, India Hexaware Technologies Full timeAbout Hexaware TechnologiesWe are a leading provider of IT services and consulting, with a strong presence in the global market.Estimated Salary: ₹800,000 - ₹1,200,000 per annumJob Description:We are seeking an experienced Net application support specialist to join our team. As a key member of our IT team, you will be responsible for providing technical...
-
Application Support Specialist
4 weeks ago
Delhi, India Aditya Birla Group Full timeThis position is based at our client (part of the Aditya Birla Group) atThane . This is on aThird Party payrollJob DescriptionThe Enablon Support and Implementation Specialist will be responsible for the Helpdesk support, Tracking and closing requests, End user license Management.We will be providing the training on Enablon.Key Responsibilities:Manage...
-
Application Support Specialist
4 weeks ago
delhi, India Aditya Birla Group Full timeThis position is based at our client (part of the Aditya Birla Group) at Thane . This is on a Third Party payrollJob DescriptionThe Enablon Support and Implementation Specialist will be responsible for the Helpdesk support, Tracking and closing requests, End user license Management.We will be providing the training on Enablon.Key Responsibilities:Manage...
-
Enterprise Application Support Specialist
2 days ago
Delhi, Delhi, India EMCUSO Full timeJob Description: We are seeking an experienced Enterprise Application Support Specialist to provide technical support and ensure the smooth operation of enterprise-level applications in Hyderabad, India.About the Role:We are looking for a highly skilled individual with 5+ years of experience in application support to join our team at EMCUSO. The ideal...
-
Delhi, Delhi, India TIGI HR Full timeWe are seeking a highly skilled Technical Support Specialist to provide exceptional technical assistance for our web-based applications and custom software products. This role requires flexibility to work in rotating shifts, changing every fortnight.About the JobThis position involves providing top-notch support for our clients, resolving issues through...
-
Windows Application Support
3 weeks ago
Delhi, India Capgemini Engineering Full timeJob Title:Windows Application Support Specialist (.NET & SQL Server)Location : Bangalore & MumbaiExperience : 4-10 Years (B2/C1)Notice Period : Only Immediate JoinersJob Overview:We are looking for a skilledWindows Application Support Specialistwith experience in.NET desktop applicationsandSQL Server . The ideal candidate will be responsible for...
-
Delhi, Delhi, India Talent Nexa Consulting Full time**About Talent Nexa Consulting**Talent Nexa Consulting is a cutting-edge technology company that specializes in creating transformative software solutions for developers and marketers.**Job Title: Technical Support Specialist for Web Applications**We are looking for a highly skilled Technical Support Specialist to join our dynamic customer success team. As a...
-
Windows Application Support
3 weeks ago
Delhi, India Capgemini Engineering Full timeJob Title: Windows Application Support Specialist (.NET & SQL Server)Location : Bangalore & MumbaiExperience : 4-10 Years (B2/C1)Notice Period : Only Immediate JoinersJob Overview:We are looking for a skilled Windows Application Support Specialist with experience in .NET desktop applications and SQL Server . The ideal candidate will be responsible for...
-
Application Support Specialist
3 weeks ago
Delhi, India Antal International Full timeMy Client is a global leader in sustainability, risk and performance management, empowering over a million users across 90+ countries to create meaningful change are looking to hire for a role in IT ERP Applications with below skills.Key Specifications :Title : Senior IT Applications AnalystShift : 2.00pm to 11.00pmLocation : RemoteRoles &...
-
Application support specialist
3 weeks ago
Delhi, India Antal International Full timeMy Client is a global leader in sustainability, risk and performance management, empowering over a million users across 90+ countries to create meaningful change are looking to hire for a role in IT ERP Applications with below skills.Key Specifications :Title : Senior IT Applications AnalystShift : 2.00pm to 11.00pmLocation : RemoteRoles &...
-
Application Support Specialist
3 weeks ago
Delhi, India Teamware Solutions Full timeWe're Hiring! Our Client, one of the leading global financial services firms providing a wide range of investment banking, securities, investment management and wealth management services. The ideal candidate will be familiar with the full software design life cycle.Support AnalystYears of Experience : 5 To 8 yearsLocation - MumbaiJoining : Only immediate...
-
Application support specialist
7 days ago
Delhi, India Aditi Consulting Full timeLooking for Immediate JoinersLocation: Bangalore/HybridThis is a contractor role with an opportunity for conversion to employee. We are looking to hire an Application Support Analyst for our Data and Analytics team. The hire will be responsible for supporting our data lakes, data pipeline, connecting integrations, and related analytics, The ideal candidate...
-
Application Specialist
1 month ago
delhi, India Domnic Lewis International Full timeDomnic Lewis has been mandated to hire PD application Specialist for a renowned company.Experience - 3+ yearsCTC- Max 25 LPALocation- BangaloreKey Responsibilities:Support Teamcenter (PLM), Polarion (ALM), and other engineering applications by diagnosing and resolving issues.Conduct comprehensive functionality tests for new or updated applications to confirm...
-
Application Specialist
1 month ago
Delhi, India Domnic Lewis International Full timeDomnic Lewis has been mandated to hire PD application Specialist for a renowned company.Experience - 3+ yearsCTC- Max 25 LPALocation- BangaloreKey Responsibilities:Support Teamcenter (PLM), Polarion (ALM), and other engineering applications by diagnosing and resolving issues.Conduct comprehensive functionality tests for new or updated applications to confirm...
-
Application Specialist
3 months ago
delhi, India Snibe Full timeResponsibility: 1 Solve customers’ technical problems and complaints promptly. 2 Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems. 3 Run correlation studies and validations in coordination with the customer if/as required; 3 Conduct Customer training. 4 Visit clients regularly and feedback customers‘ information to...