International Collections

2 weeks ago

Gurugram, India CBSI India Pvt Ltd Full time

International collections--Business to Business(B2B) or Business to customer.(B2C)

Collections Function: Operations Gurgaon, India

  • The AR Specialist works as a face of Carrier for the customer and acts as the liaison between customers and several departments of Carrier.
  • They are responsible for maintaining and managing customers accounts and ensuring a smooth inflow of cash on past due invoices.
  • As a daily activity, collector will be required to contact the customer, make collections calls, send invoices, and escalate in cases of delayed payments and help resolve dispute for their customers.
  • They will be researching and reconciling any discrepancies related to order entry, shipment or invoicing that may result in delayed payment, non-payment, over payment or unapplied cash and credit.
  • As an account manager, they will also be required to build an excellent rapport with the customer and maintain a healthy relationship to ensure no loss of business in the future.

Responsibilities:

  • Contact customers via calls and emails. Send out invoices and request payment.
  • Resolve customer complaints, disputes, deductions and research account discrepancies.
  • Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies
  • If debtor will not pay or is being non-cooperative, escalate, involve and communicate with all stakeholders.
  • Arrange for payments to bring the account current and follow up to insure obligation is satisfied. Rationalize payment plans with customers if required.
  • Monitor customer account details for non-payments, delayed payments and other irregularities
  • Maintain call logs and expected payment dates. Document collections notes in Billing System
  • Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders.
  • Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.
  • Collaborates & negotiates with multiple stakeholders in order to resolve issues.


US Shift

  • 5.30 pm to 2.30 am
  • 6.30 pm to 3.30 am
  • 5 day working.
  • Cab Provides

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