Debt Collection Officer
3 weeks ago
Position: Debt Collection Executive
Location: Gurgaon
Experience: min 1 year
Shift: 10:00 AM to 7:00 PM
**Job Description**:
Key Responsibilities:
- Negotiate payment plans, settlements, and timelines with clients.
- Maintain accurate records of customer communication, payment arrangements, and debt status.
- Collaborate with internal teams to resolve billing issues or disputes.
- Track and follow up on delinquent accounts to ensure timely collections.
- Provide feedback to management on collection efforts, customer responses, and potential improvements.
Qualifications and Skills:
- 1-2 years of experience in debt collection or a similar role.
- Strong communication and negotiation skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in MS Office (Excel, Word) and familiarity with CRM software is a plus.
- Ability to handle challenging conversations with professionalism and empathy.
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
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