Zonal Manager

3 weeks ago


MumbaiNoida, India iimjobs Full time

Role:
Zonal Manager (AVP)

Location:
Pan India

Department:
Client Servicing

Job Description:
This is a P&L position that involves servicing existing customers by offering them a world-class service experience.

The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.


Job Responsibilities:

  • Grow the business in terms of topline & bottomline for the Zone
  • Develop & execute annual operating plan revenue & cost planning and forecasting
  • Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
  • Ensure timely delivery of services to clients
  • Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level Setup a system that delivers high customer retention
  • Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight.

Key Skills:

  • Client handling and application of Telesales techniques
  • Quick thinking and problemsolving
  • Verbal communication with active listening
  • Vision and foresight to create new opportunities for customer
  • Team Management & Interpersonal skills
  • Data Interpretation & Report Management
  • Should be target oriented
  • Strong leadership skills and team player
  • Preference for candidates with Team handling experience of 100+ Individual

Experience and Education:

  • 80%+ marks in 10th and 12th
  • Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry
  • Minimum experience of 5+ years in managing a large team size of 100+ people

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