Cloud Support Associate

4 days ago

Hyderabad Secunderabad, India timesjobs Full time
:


Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services

AWS Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, Cloud Front and Simple DB, that powers Developers can build any type of business on AWS Platform and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company.

Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA.

We do every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
AWS Support is 24/7/365 operational. This role is required to work in India Night Shift Hours.
Key job responsibilities
First and foremost this is a customer support role in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone, email, and web/live chat.

You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.

Career development:

We promote advancement opportunities across the organization to help you meet your career goals.
Training:

We have training programs to help you develop the skills required to be successful in your role.

Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

A day in the life
Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading technologists around the world and resolve customer issues.
Partner with Amazon teams in India to help reproduce and resolve customer issues.

Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.

Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

About the team
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer.

Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND
Locations - IND, TS, Hyderabad

  • Cloud Support Associate

    4 days ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    :Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and...

  • Customer Support Associate

    5 days ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Cloud Support Associate

    1 week ago

    Hyderabad, Telangana, India AISPL - Telangana Full time

    0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Troubleshooting / Support experience Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) Excellent oral and written communication skills Selfstarter who is excited about technologyAmazon has...

  • Cloud Support Associate

    6 days ago

    Hyderabad, Telangana, India AISPL - Telangana Full time

    0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and written communication skills - Self-starter who is excited about...

  • Cloud Support Associate

    6 days ago

    Hyderabad, Telangana, India AWS India - Telangana - J42 Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and...

  • Technical Support Associate

    2 months ago

    Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on

  • Technical Support Associate

    4 weeks ago

    Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on

  • Technical Support Associate

    2 months ago

    Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on TimesJobs.com.

  • Technical Support Associate

    4 weeks ago

    Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on TimesJobs.com.

  • Cloud Support Associate

    4 days ago

    hyderabad, India AWS India - Telangana - J42 Full time

    Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and...

  • Cloud Support Associate

    4 days ago

    Hyderabad, India AWS India - Telangana - J42 Full time

    Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and...

  • Technical Support Associate

    2 months ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...

  • Technical Support Associate

    4 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...

  • Cloud Support Associate

    3 weeks ago

    Hyderabad, India AWS India - Telangana Full time

    Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and...

  • Technical Support Associate

    1 week ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...

  • Cse (Customer Support Executive)

    3 weeks ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    *Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...

  • Customer Support Associate

    2 months ago

    Secunderabad, India CALL FOR JOBS Full time

    Role - Customer Support Associate Industry Type - BPO Employment Type - Full time and Permanent Education Qualification - Under graduates/Graduates Experience - Fresher can apply Language required - Tamil, Kannada, Malayalam **Salary**: ₹12,400.00 - ₹14,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...

  • Cloud Support Associate

    2 weeks ago

    Hyderabad, Telangana, India AWS India - Delhi Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR - Database design and Optimization OR BigData Analysis OR Network - administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral...

  • Customer Support Associate Sales

    2 months ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Customer Support Associate (Sales)No of Candidates: 50 Job Type:Full Time Salary: 10k - 15k Shift: Morning Shift (9am to 6:30pm) Job BriefWe are looking for an enthusiastic Customer Support Associate (Sales) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer...

  • Customer Support Associate Sales

    4 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Customer Support Associate (Sales)No of Candidates: 50 Job Type:Full Time Salary: 10k - 15k Shift: Morning Shift (9am to 6:30pm) Job BriefWe are looking for an enthusiastic Customer Support Associate (Sales) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer...