Manager - Service Delivery - IT (9-11 yrs)

4 weeks ago


Bengaluru, Karnataka, India iimjobs Full time
Work location - Bangalore - Work From Office (All 5 Days)

Shift Timings - Should be comfortable working with night shifts (Mandatory)

Education - 15 Years Regular Education (Mandatory - Resource must have Degree completion certificate & Consolidated marks sheet of the Degree)

Job Description :

Technology :
Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Clear network fundamentals & topology

Business Development :
Understand and New Business cases and client needs, Understand and Develop new structure of Organization and effective Solution, Demonstrate delivery methodology to Prospective clients, Costing and Pricing for new Business cases

Strategy and Synergy :

Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas, Identify and Define new delivery methodology, Identify and Define skills and capabilities of new managers, and identify needs for development, Identify different thresholds for achievements.


  • Building a personal relationship with key client staff.
  • Successful service delivery - SLA achievement and high level of customer satisfaction.
  • Monitoring overall performance of services.
  • Good communication around issues and opportunities - get things done, make things happen.
  • Collaborating with senior management on client account management and growth.
  • Ensuring operations teams are aware of changes and are prepared.
  • Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities.
  • Removing all obstacles to customer satisfaction and / or financial performance.
  • Communicating across organizational boundaries - from engineers through to senior managers.
  • Looking out for client's and Microland's long-term interests.
  • Act as a point of technical escalation and resolution during any escalation.
  • Proactively work with teams during the issues where we are not able to meet SLA and ensure that appropriate staffing resources are assigned, put in place, and effectively utilized at the appropriate time.
  • Attend weekly review meetings - week's issues, process updates, customer feedback and critical activities in the pipeline.
  • Review Operational Metrics for improvement & compliance.


  • Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Bengaluru, Karnataka, India Cognizant Full time

    Job Opportunity - SDM Level. The successful candidate will be responsible for overseeing strategic and effective planning, evaluation of process training programs and ensuring timely and efficient delivery of policy functions by the team. The Training Manager would also be responsible for Team governance and reporting to internal & external stakeholders will...

  • Customer Service

    1 month ago


    Bengaluru, Karnataka, India NatWest Group Full time

    Join us as a Customer Service & Operations Delivery ManagerTake on a new role, where you'll be overseeing key projects and working closely with others to deliver strategic platform deploymentsYou'll help to translate business requirements into functional designs, and you'll write business requirements or business cases to create appropriate documentationThis...


  • Bengaluru, Karnataka, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 50 - 75%Service Delivery Manager Senior - 15+ Years - Bangalore Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues...

  • Customer Service

    4 weeks ago


    Bengaluru, Karnataka, India NatWest Group Full time

    Join us as a Customer Service & Operations Delivery ManagerTake on a new role, where you'll be developing key projects, working closely with others to deliver strategic platform deploymentsYou'll help to translate business requirements into functional designs, and you'll write business requirements or business cases to create appropriate documentationThis is...


  • Bengaluru, Karnataka, India SAP Full time

    Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...


  • Bengaluru, Karnataka, India iimjobs Full time

    Manager - MarketingResponsibilities:BTL Strategy Development: Develop comprehensive below-the-line marketing strategies aligned with Fasal's brand objectives, business goals and target audience. Campaign Planning and Execution: Lead the planning and execution of BTL marketing campaigns, including offline activations, events, experiential marketing and...


  • Bengaluru, Karnataka, India Event-U-All Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Understanding Client requirements, modifications, brief & event objectives2. Acting as a bridge between the Client and the Operations & Creative teams3. Generating repeat business from existing clients, managing client relationships & selling promotional marketing services4....


  • Bengaluru, Karnataka, India NatWest Group Full time

    Join us as a Relationship Manager, Credit DeliveryJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingSpecialising in credit delivery, you'll be managing client relationships and aiming to exceed their expectations, every timeHone your communication and interpersonal skills, in a...


  • Bengaluru, Karnataka, India NatWest Group Full time

    Join us as a Relationship Manager, Credit DeliveryJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingSpecialising in credit delivery, you'll be managing client relationships and aiming to exceed their expectations, every timeHone your communication and interpersonal skills, in a...


  • Bengaluru, Karnataka, India iimjobs Full time

    Manager - HR Shared ServicesRole Requirements: Intermediate understanding of client administrative environments, processing flows, procedures, and compliance requirements. Advanced grasp of organizational procedures and compliance standards. Intermediate knowledge of regulatory and legislative requirements, particularly in HRrelated areas. Foundational...

  • Accounts Manager

    4 days ago


    Bengaluru, Karnataka, India timesjobs Full time

    SALARY:Upto 7LPALOCATION:Bangalore, Bengaluru, Karnataka, IndiaVACANCIES: 1JOB DETAILS1)Serve as the lead point of contact for all customer account management matters2)Build and maintain strong, long-lasting client relationships3)Negotiate contracts and close agreements to maximize profits4)Develop trusted advisor relationships with key accounts, customer...


  • Bengaluru, Karnataka, India State Street Full time

    Who we are looking forGlobal Delivery is a critical part of the business operations at State Street. We have around 30,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in China, Poland, and India.Functionally, we are the backbone and nerve center supporting the entire investment servicing...


  • Bengaluru, Karnataka, India NatWest Group Full time

    Join us as a Relationship Manager, Credit DeliveryJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingYou'll be managing customer relationships and aiming to exceed their expectations, every timeHone your relationship management skills by managing and maintaining existing client...


  • Bengaluru, Karnataka, India State Street Full time

    Who we are looking forGlobal Delivery is a crucial component of State Street's business operations. With a workforce of about 30,000 spread across various locations worldwide, including key hubs in EMEA, APAC, and North America, as well as global hubs in China, Poland, and India.Functionally, we serve as the backbone and nerve center supporting the...


  • Bengaluru, Karnataka, India Fortive Full time

    Position SummaryAs the SAP Technical Delivery Manager, you will play a crucial role in overseeing the technical aspects of SAP projects, ensuring they are delivered on time, within scope, and to the highest quality standards. You will lead a team of SAP technical experts, collaborating with cross-functional teams to achieve project objectives. This position...


  • Bengaluru, Karnataka, India State Street Full time

    Who we are looking for Global Delivery is a critical part of the business operations at State Street. We have around 30,000 staff various locations around the world including our key hubs in EMEA, APAC, and North America and our global hubs in China, Poland, and India. Functionally, we are the backbone and nerve center supporting the entire investment...


  • Bengaluru, Karnataka, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 10 - 15%Application support (UNIX, SQLAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Sales Engineer

    4 days ago


    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILS1)Searching for new clients who could benefit from your products in a designated region2)Travelling to visit potential clients3)Establishing new, and maintaining existing, relationships with customers4)Managing and interpreting customer requirements5)Persuading clients that a product or service will best satisfy their needs6)Calculating client...