Global Delivery Business Risk Management

3 weeks ago

Bengaluru, Karnataka, India State Street Full time

Who we are looking for

Global Delivery is a critical part of the business operations at State Street. We have around 30,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in China, Poland, and India.

Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE,Hedge, Official Institutions and a wide spectrum of investment servicing products.

We are looking to hire for Global Delivery – Global BRM Issues, Incident and RCSA Lead, a part of the Global Delivery BRM Global Leadership Team.

While this role is advertised to be in Bangalore we are open to considering candidates who are based in in any location where we have a significant presence in India.

The team you will be joining is a part of Global Delivery Business Risk Management (BRM) team which includes Assurance, Risk, Controls and Assessment activities, Governance, Operational Risk Management and incident analysis, Compliance Program implementation, Risk Metrics, Event Management, Policy and regulatory change and Information Security.

Who we are looking for

This role requires an experienced operation risk manager with more than 15 years' experience in similar financial services and risk management roles. The successful candidate will report to the Global Delivery Head of Business Risk and form part of a global team operating in locations across State Streets global footprint.

What you will be responsible for


What we value

These skills will help you succeed in this role

  • Collaborative
  • Ability to influence, obtain buy in and drive implementation of decisions
  • Strategic mindset linking multiple aspects and initiatives to drive a wholistic view of the risk and control environment
  • Excellent Communication skills
  • Leading and developing team
  • Ability to think on your feet (providing critical input and views)
  • Being an effective mentor and coach

Education & Preferred Qualifications

  • University Degree or equivalent
  • More than 15 year experience in various financial services roles
  • Leading a team
  • Operational Risk Management experience or qualifications

Additional requirements

  • Role will require some time in local office and some travel will be expected.

What you will be responsible for

Critical business priorities:

As Business Risk Management (BRM) Lead for Incidents, Issues and Risk Control Self Assessment, you will

  • Lead a functional area within the Global Delivery Business Risk Management organization
  • Focus on
    • Analysing and reporting on issues and incidents within the organization
    • Driving a risk culture of timely identification, escalation and resolution of issues and incidents
    • Managing the risk self-assessment process across SSGD, ensuring all high risk areas have remediation plans in place or risk is being mitigated to an acceptable level.
    • Delivering core risk initiatives and programs
    • Providing support to BRM Business functional leads as relates to area of responsibility
    • Contribute to the overall strategy of the BRM Function collaborating across the global function with functional leads, regional leads and legal entity leads
  • Acting as a valued partner to the Global Delivery business functions and the other BRM pillars in the identification, assessment, and mitigation of risk
  • Proven leader with the ability to work in ambiguity and be able to understand and translate risk and control requirements
  • Change agent mentality with the business acumen to interact with senior business stakeholders across the global organization possessing the ability to offer creative solutions to meet all party requirements
  • Proven track record in leading and driving risk and control strategies

What we value

At a Managing Director level we require senior leadership and advanced skills in areas such as:

  • Navigate a large, global organization. Build meaningful relationships and develop an effective network.
  • Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
  • Proven leadership skills as well as managing and developing a high performing operation team.
  • Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
  • Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
  • Experience with change management programs in sponsorship, leadership roles.
  • Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
  • Demonstrated ability to manage, coach and influence colleagues and virtual team members.
  • Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the Global Delivery – Global BRM Issues, Incident and RCSA Leadrole will possess and/or be able to demonstrate:

  • Over 15 years' experience within financial services or risk management (in Non-Financial risk management or Business Management)
  • Enterprise leadership skills managing risk for across regions
  • Experience interfacing at a senior level with clients, service providers and regulators.
  • Strong team leadership, coaching, mentoring, communication and presentation skills
  • Focus on talent management, optimizing technology and managing operational risk
  • Energy, enthusiasm and an obsession with service quality and delivering to our clients
  • An ability to think strategically, managing complexity, change and multiple priorities
  • A relevant graduate degree or masters qualification that can be leveraged in this role

Additional requirements

  • Willingness for regular business travel

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