ServiceNow Developer
3 weeks ago
Skill: ServiceNow CSM / ServiceNow Developer
Exp: Years
Notice period: Immediate Joiner
Key Areas of Responsibility
? Working knowledge of ServiceNow Customer Service Management (CSM)
? Proficient in ServiceNow agent workspace, custom portal design, and virtual agent, Advanced workbench assignation (AWA), Case type configuration
? Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
? Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
? Ability to listen, interpret, strategize, and consult on complex business processes and technical concepts
? Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
? Excellent interpersonal skills, customer centric attitude, and situational awareness
? Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
? Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
Education, Certifications And/or Experience Qualifications
? 2+ years working on the ServiceNow platform
? Degree or equivalent, preferably in Computer Science or Information Technology
? ServiceNow Certified System Administrator (CSA)
? ServiceNow Certified Implementation Specialist for one or more of the CSM products
? ServiceNow pre-sales accreditations in multiple product lines (CSM)
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