ServiceNow Developer

3 weeks ago


Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

Skill: ServiceNow CSM / ServiceNow Developer

Exp: Years

Notice period: Immediate Joiner

Key Areas of Responsibility

? Working knowledge of ServiceNow Customer Service Management (CSM)

? Proficient in ServiceNow agent workspace, custom portal design, and virtual agent, Advanced workbench assignation (AWA), Case type configuration

? Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS

? Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

? Ability to listen, interpret, strategize, and consult on complex business processes and technical concepts

? Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.

? Excellent interpersonal skills, customer centric attitude, and situational awareness

? Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

? Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

Education, Certifications And/or Experience Qualifications

? 2+ years working on the ServiceNow platform

? Degree or equivalent, preferably in Computer Science or Information Technology

? ServiceNow Certified System Administrator (CSA)

? ServiceNow Certified Implementation Specialist for one or more of the CSM products

? ServiceNow pre-sales accreditations in multiple product lines (CSM)



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