Data & Analytics Manager - Designer

4 weeks ago


Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations. To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.

Location – PAN India

Level – Manager

Experience – 9+ Years



Responsibilities:

• Collaborate with clients and stakeholders to understand their performance analytics needs and translate them into ServiceNow configurations.

• Design and configure ServiceNow Performance Analytics modules to collect, analyze, and visualize data to drive data-based decision-making.

• Define key performance indicators (KPIs) and metrics based on business requirements and configure ServiceNow to capture and track them.

• Develop performance analytics dashboards and reports using ServiceNow Performance Analytics and other reporting tools.

• Customize ServiceNow functionalities using JavaScript, Angular, and other web technologies to meet specific client requirements.

• Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods to collect data for analysis.

• Collaborate with cross-functional teams to gather data from different modules and sources to provide comprehensive performance insights.

• Conduct performance data analysis to identify trends, patterns, and areas for improvement.

• Provide recommendations for process optimization and performance improvement based on the analysis findings.

• Stay updated with the latest ServiceNow features and enhancements related to performance analytics, recommending and implementing improvements to optimize performance measurement and reporting.
Requirements:

• Strong problem-solving and analytical skills, with the ability to translate complex business requirements into meaningful performance metrics.

• Effective communication and collaboration skills to work with clients and cross-functional teams.

• Familiarity with ServiceNow Reporting and Performance Analytics data modelling, data visualization, and reporting techniques.

• Proven experience working on Performance Analytics projects and configuring the ServiceNow platform.

• Strong knowledge of performance analytics concepts, methodologies, and best practices.

• Current Certified Application Specialist – Performance Analytics certification; or a commitment to become certified, and maintain certification by taking delta exams on-time

• Proficiency in JavaScript, Angular, and web technologies for customization and enhancement purposes.

• An understanding of integrating ServiceNow with external systems using REST API, SOAP API, and other methods.

Preferred Skills:


We need overall experience of 7-8 years with SN Performance Analytics experience of 4-5 years

• At least 1 year of recent experience building Performance Analytics dashboards with current technology, including reports, indicators, sources, breakdowns, targets, and notifications.

• Other relevant verifiable ServiceNow certifications

• Experience with other ServiceNow modules such as Sec Ops, ITAM, ITSM and ITOM.

• Experience with SCCM, JAMF, or other related tools and technologies.


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