Infrastructure Analyst

4 weeks ago

Bengaluru, Karnataka, India NatWest Digital X Full time

Join us as an Infrastructure Analyst

Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou'll be supporting the platforms' operational stability and technology performance, including maintaining any system's utilities and tools provided by the platformThis is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your developmentWe're offering this role at associate levelWhat you'll do As an Infrastructure Analyst, you'll be providing input to and supporting the team's activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You'll be supporting the delivery of a robust production management service for relevant infrastructure platforms. In addition, you'll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. Your role will involve: Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate riskContributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reportingParticipating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexityBuilding relationships with platform, domain and relevant cross-domain stakeholdersMaking sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligationsThe skills you'll need To succeed in this role, you'll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You'll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. We'll also look to you to demonstrate: Experience in Citrix technologies such as XenApp 6.5, Citrix Virtual Apps and Desktop, Citrix Provisioning service, Citrix App Layering and ServiceNowExperience in production support in banking domainExperience in puppet is desirableTechnical knowledge, including platform, technology, products and domainsKnowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment

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