WoW Production Analyst B7

1 month ago

Bengaluru, Karnataka, India NatWest Digital X Full time

Join us as a Production Analyst

This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domainHone your existing analytical skills and advance your career in this exciting, fast paced roleWhat you'll do As a Production Analyst, you'll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We'll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It's a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You'll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occurRegularly attending the feature teams' refinement and planning sessionsIdentifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedbackBuilding a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous deliveryThe skills you'll need We're looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you'll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We're also looking for: Good understanding of support delivery process like Problem Management, Incident Management, Change Management, SLA Compliance, Productivity, and other applicationsExperience on Incident Management tool such as SNOW and monitoring tools such as Grafana and cloud watchA very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleaguesExperience in providing round the clock production support

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